Abrielle Wilson
Coral Springs,FL
Summary
Proven track record in enhancing customer loyalty and streamlining event operations at Beyond Creative, leveraging exceptional problem-solving abilities and computer proficiency. Expert in managing customer complaints and coordinating with vendors, significantly improving event success rates. Demonstrates critical thinking and active listening, ensuring high-quality customer service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Broward County Parks And Recreation
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Event Assistant
Beyond Creative
05.2022 - 08.2023
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Event Coordinator
4kids Florida
07.2021 - 08.2021
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Education
Bachelor of Science - Psychology
Florida Atlantic University
Boca Raton, FL06.2026
Associate of Science - Psychology
Broward College
FL10.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Money handling abilities
Timeline
Customer Service Representative
Broward County Parks And Recreation
09.2023 - Current
Event Assistant
Beyond Creative
05.2022 - 08.2023
Event Coordinator
4kids Florida
07.2021 - 08.2021
Bachelor of Science - Psychology
Florida Atlantic University
Associate of Science - Psychology
Broward College
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