Lauren Wytrwal
DeLand,FL
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Certifications and Licenses
Florida Notary Public
03.2020 - 03.2024
Senior Staff Assistant
City Of Eustis (40 Hours Per Week)
11.2019 - Current
- Serves as administrative support to Development Services and Code Enforcement
- Composes, types and prepares correspondence, reports, forms
- Greets and assists general public and other visitors
- Answers telephone, takes messages, screens and directs calls
- Interprets and explains administrative policy and decisions, when needed
- Schedules meetings and maintains appointment schedules and calendars
- Establishes and maintains logs, files, databases, and other records
- Performs research and analyzes and compiles data for departmental reports
- Processes materials for meetings; records and transcribes minutes
- Orders and maintains inventory of office supplies
- Monitors service contracts and provides for routine maintenance/repairs
- Verifies accuracy of credit card statements and billing
- Initiates budgetary purchases and processes invoices for payments
- Monitors and balances departmental budget expenditures
- Processes employee timesheets for payroll
- Collects, receipts, balances and records money and negotiable instruments received by department
- Assists in preparation of annual budget.
Customer Service Specialist II
JP MORGAN CHASE (40 Hours Per Week)
08.2014 - 10.2019
- Confirmed receipt of business credit cards, went over full associated details for all four types of business cards
- Operated First Assist proficiently
- Made sure all sensitive data was put up and all desks were locked/secured
- Received 5 WOW calls during time frame while in Business Card Verification 2014 - 2016
- Then transferred February 2016 to Disney/IHG/AARP credit card Division
- Assisted between 75 to 100 card members per day in making payments, and on-line accounts
- Excited card members with their product or services
- As well, 15 Certificates of Recognition for all 5's for survey's from customers, and received 5 Raving Fans 2016-2019 and Became part of the Iconic Customer Experience Team
Workers Comp - Assistant Adjuster
FFVA Mutual Insurance (40 Hours Per Week)
08.2007 - 04.2013
- Set up initial file
- Made timely indemnity payments
- Frequently contacted with employers, claimants, providers
- Maintained file diary; keep all files current according to company standards
- Filed all required State forms - complete EDI fields
- Handled files within company and State guidelines, for Multiple states, including Florida, Georgia, North Carolina, South Carolina, and Mississippi
- Completed all assignments and requests from adjuster
- Provided ongoing support to Adjusters on assigned claim files
Security Forces Member
United States Air Force, USAF
San Antonio, TX
12.2003 - 04.2004
Education
No Degree - Health Information Technology
Seminole State College of Florida
Sanford, FL 08.2018 - 12.2018
No Degree - Health Information Technology
Daytona State College
Daytona Beach, FL 08.2013 - 05.2014
High School Diploma -
West Orange High School
Winter Garden, FL 08.1997 - 05.2001
Skills
10 Key calculator (10 years
Proficient in Microsoft 8
Administrative experienceComputer skillsTeambuilding
Critical Thinking
Dependable and Responsible
58 WPM typing speed
Multi-line phone proficiency
Mail handling
Filing and data archiving
Interpersonal Communication
Timeline
Certifications and Licenses
Florida Notary Public
03.2020 - 03.2024
Senior Staff Assistant
City Of Eustis (40 Hours Per Week)
11.2019 - Current
No Degree - Health Information Technology
Seminole State College of Florida
08.2018 - 12.2018
Customer Service Specialist II
JP MORGAN CHASE (40 Hours Per Week)
08.2014 - 10.2019
No Degree - Health Information Technology
Daytona State College
08.2013 - 05.2014
Workers Comp - Assistant Adjuster
FFVA Mutual Insurance (40 Hours Per Week)
08.2007 - 04.2013
Security Forces Member
United States Air Force, USAF
12.2003 - 04.2004
High School Diploma -
West Orange High School
08.1997 - 05.2001