Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Zdunczyk

Scarborough,USA

Summary

Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting client objectives.

Overview

22
22
years of professional experience

Work History

Absence Plan Consultant

FullscopeRMS
08.2022 - Current
  • Manage the project timelines and implementation process for clients, beginning with receipt of notification of sale and ending with the delivery of accurate customer outputs. Customer outputs included communications, reporting, absence management (FMLA, Unpaid State Leave Laws, State Disability, PFML and Short-Term Disability Plans), system coding and integration, eligibility file uploads, data gathering, benefit verification and negotiation, system edits, customization, risk assessment and approval.
  • Participates in finalist presentations to educate prospective customers on the leave services, portal capabilities and claims process.
  • Serve as main point of contact Conduct regular customer trainings on processes and absence management system portal.
  • Provide ongoing customer support with account / process modifications, communications, reporting and claim inquiries.
  • Facilitated training sessions for client staff, enhancing their skills and knowledge in key areas.
  • Collaborated with internal teams (data integration, sales, IT) to successfully deliver comprehensive solutions for clients.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction.
  • Managed client relationships through regular check-ins.

National Client Group Implementation Consultant

Unum
11.2016 - 07.2022
  • Responsible for the direct implementation of Unum's National Client Group (NCG) business with cases over 2,000 lives for Disability, Life, FML and ADA.
  • Serve as the primary point of contact for client, brokers, technology vendors and internal partners during the implementation process.
  • Develops and executes a formalized implementation timeline, project plan and plan documents.
  • Leverage strong internal partnerships to ensure successful implementation and drives service resolutions that are part of the implementation requirements.
  • Embrace and lead change to improve workflow and enhance customer service.
  • Schedule and facilitate weekly calls with customers and brokers to review and finalize plan designs.
  • Review contracts and other plan information to ensure accuracy before delivering to customer.
  • Embrace and lead change to improve workflow and enhance customer service.
  • Serve as a mentor for new NCG Implementation Consultants.
  • Assist with internal trainings as needed.


Business Specialist

Unum
11.2016 - 03.2019
  • Managed and ensured the timely execution of custom enrollment and product change requests from submission to delivery.
  • Work closely with the products team to review and revise marketing materials when product changes occur. This includes compliance reviews and adhering to state filing requirements as required.
  • Evaluated marketing requests to ensure request meets the custom enrollment requirements and provide alternative solutions for those requests that do not.
  • Educated business partners on the capabilities of self-serve tools that deliver marketing collateral and enrollment materials.
  • Managed the contract work with a third-party vendor. This includes sending the work and approving invoices for payment.
  • Maintain the portfolio of all marketing materials and update as required.
  • Served as Administrator for Marketing's project management tool. This includes granting access, training, testing, troubleshooting, as well as working with IT to open and resolve help desk tickets.
  • Assisted in the creation of job aids.

Training Manager

Idealware
02.2015 - 10.2015
  • Managed consultants and staff to ensure that training materials are high quality and designed for effective learning.
  • Defined the trainings to be created, when they were conducted and who would be conducting them.
  • Designed and managed the process for complex projects.
  • Worked with partners to build sustainable relationships and income.
  • Managed the entire sales process, proposals, contract, delivery, and final invoice.

Program Manager for Urban Water Resources

Georgia Soil & Water Conservation Commission
11.2007 - 07.2014
  • Managed the statewide Education and Certification Program for Individuals Involved in the Land Disturbing Activities.
  • Developed the process for verifying the lawful presence in the United States of individuals participating in the Education and Certification Program.
  • Assisted individual to understand complex and technical requirements of state and federal laws and permits.
  • Served as advisor to Commission's Executive Director and Board for proposed legislation, compliance requirements and regulations.
  • Developed processes, procedures, policies and course curriculum for the State of Georgia's Certification and Education Program for Individuals Involved in Land Disturbing Activities.
  • Revised Rules for the Education and Certification Program and related model ordinances based on changes to the State statutes.
  • Assisted with the hiring, training, resource allocation, job description, career development and performance management of Program staff.
  • Managed the Urban Water Resources budget by identifying and implementing opportunities to reduce cost and increase Program productivity.
  • Analyzed and resolved escalated education and certification issues.
  • Trained individuals to become qualified trainers.
  • Served as trainer for all Program sponsored training courses.
  • Facilitated Governor appointed Stakeholder Advisory Board and GSWCC Board appointed Technical Advisory Committee meetings. This included meeting notices, agendas and meeting minutes.
  • Planned training workshops and promotional events. This included securing event locations, setting budgets, scheduling speakers, coordinating A/V equipment needs and determining menus.
  • Obtained and implemented a $256,000 grant to revise the Manual for Erosion and Sediment Control in Georgia.

Administrative Director

Georgia Soil & Water Conservation Commission
08.2005 - 11.2007
  • Managed and developed Program staff and interns.
  • Managed the development and implementation of seven certification courses, including course curriculum, presentations, course materials, examination procedures, and questions.

Workshop Coordinator

Georgia Soil & Water Conservation Commission
03.2005 - 08.2005
  • Planned and delivered workshops for 20 -200 participants from various backgrounds.
  • Recruited qualified trainers to assist with training program.
  • Created training materials including course notebooks and presentations for use statewide.
  • Drafted plan for new state mandated certification program including document retention system, program procedures, and policies.
  • Managed and responded to hundreds of phone calls and email inquiries regarding the program.

Community Director

March of Dimes
09.2003 - 12.2004
  • Responsible for implementing cost-effective fundraising, supporting communication and program activities.
  • Plans and directs events from inception to completion.
  • Act as a liaison between the March of Dimes, its volunteers and community by recruiting volunteer and corporate participation and sponsorship.
  • Recruit, orient, train and monitor performance of volunteers to organize events that meet fundraising goals.
  • Develop and maintain working relationships with community leaders and organizations to promote the March of Dimes' mission.
  • Work with media to publicize mission and events and secure local sponsorship for the events to heighten public awareness.

Education

B. A. - Communications

University at Buffalo
Buffalo, New York

Skills

  • Problem-solving
  • Delivery assurance
  • Client relationships
  • Issue resolution

Timeline

Absence Plan Consultant

FullscopeRMS
08.2022 - Current

National Client Group Implementation Consultant

Unum
11.2016 - 07.2022

Business Specialist

Unum
11.2016 - 03.2019

Training Manager

Idealware
02.2015 - 10.2015

Program Manager for Urban Water Resources

Georgia Soil & Water Conservation Commission
11.2007 - 07.2014

Administrative Director

Georgia Soil & Water Conservation Commission
08.2005 - 11.2007

Workshop Coordinator

Georgia Soil & Water Conservation Commission
03.2005 - 08.2005

Community Director

March of Dimes
09.2003 - 12.2004

B. A. - Communications

University at Buffalo

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