Lauren Zidek
Offsides Sports Bar & Grill
Wonder Lake,IL
11
years of professional experience
Experienced in customer service through multiple industries over the past 11+ years. Developing skills in areas such as multitasking, teamwork, and training new staff. Proven track record of enhancing customer satisfaction and operational efficiency in fast-paced environments. Ready to contribute to achieving high service standards and team performance.
Work History
Bartender/Server
11 Years 2 Months- Delivered outstanding customer service in fast-paced, high-volume environment, effectively managing multiple customers and priorities.
- Accurately processed cash and electronic transactions while maintaining accountability for daily sales.
- Built strong customer relationships and utilized product knowledge and suggestive selling to increase sales.
- Trained and mentored new team members on service standards, POS procedures, company policies, and workplace expectations.
- Effectively handled customer concerns and conflicts while maintaining professionalism and a positive experience.
- Worked closely with management and team members to maintain efficient daily operations.
- Consistently followed company policies and responsible alcohol-service regulations.
- Demonstrated reliability and commitment through 11 years with same employer.
Sales Associate
2 Years 3 Months- Developed strong product knowledge to address customer inquiries and enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures..
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Event Coordinator/Planner
2 Years 4 Months- Coordinated logistics for diverse weddings and events, ensuring seamless execution from start to finish.
- Led a team of assistants during events, fostering collaboration and maintaining high service standards.
- Trained junior staff in event coordination best practices, improving overall team performance.
- Leveraged strong organizational skills to manage multiple projects simultaneously while meeting tight deadlines under pressure.
- Addressed potential issues proactively, mitigating risks while maintaining a smooth event flow.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
- Organized logistics and prioritized tasks for small to large-scale weddings.
- Supervised personnel and directed in wedding task administration and completion.
Education
High School Diploma
Skills
Customer service
Age verification compliance
Attention to detail
Problem-solving
Multitasking
Teamwork and professionalism
Professional attitude
Work ethic
Friendly and outgoing
Cash management
Age identification checks
Timeline
Sales Associate
Betty & Beau Bridal
02.2024 - 05.2026Read More
Event Coordinator/Planner
Smiths Central Weddings & Events
08.2023 - 12.2025Read More
Bartender/Server
Offsides Sports Bar & Grill
08.2015 - CurrentRead More
McHenry High School
High School Diploma
Read More