Lauren Zimmer
Jupiter,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at The River House. Proven ability to enhance guest experiences through menu expertise and relationship management. Recognized for effective training and team collaboration, ensuring high standards in a fast-paced environment while maintaining order accuracy and food safety practices.
Overview
7
7
years of professional experience
Work History
Server
The River House
Palm Beach Gardens, FL
10.2019 - Current
- Delivered exceptional customer service in a fast-paced dining environment.
- Great food & drink knowledge with accurate descriptions of recipes
- Assist with menu recommendations, enhancing dining experience for guests.
- Coordinated food and beverage orders, ensuring timely delivery and accuracy.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Bus own tables, run own food & drinks
Trainer
The River House
Palm Beach Gardens
04.2021 - 07.2024
- Developed training materials to enhance employee knowledge and skills.
- Conducted engaging workshops to promote best practices among staff.
- Assessed training effectiveness through participant feedback and evaluations.
- Collaborated with management to identify training needs across departments.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Tested new employees on food & drink knowledge.
Bartender
The River House
Palm Beach Gardens, FL
02.2020 - 05.2023
- Prepared and served beverages in high-volume environment, ensuring quality and consistency.
- Managed inventory, restocked supplies, and minimized waste
- Provided exceptional customer service.
- Collaborated with team members to maintain cleanliness and organization of bar area.
- Monitored cash handling & credit card processes to ensure accurate financial transactions daily.
- Served high customer volumes during special holidays, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Bachelor of Arts - Tourism And Hospitality Management
University of Nevada, Las Vegas
Las Vegas, NV05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Order accuracy
- Food safety practices
- Table bussing
Timeline
Trainer
The River House
04.2021 - 07.2024
Bartender
The River House
02.2020 - 05.2023
Server
The River House
10.2019 - Current
Bachelor of Arts - Tourism And Hospitality Management
University of Nevada, Las Vegas