Lauren Zimmerman
Rochester Hills,MI
Summary
At Classic Hair Designs, I enhanced client satisfaction by revamping the appointment system, showcasing my strong organizational skills and client relations acumen. My adeptness in multitasking and data entry significantly contributed to a more efficient office environment, demonstrating a proactive approach to meeting and exceeding workplace expectations.
Overview
3
3
years of professional experience
Work History
Receptionist
Classic Hair Designs
2021.11 - 2024.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Improved office organization with meticulous management of appointment scheduling and client databases.
Education
Bachelors - Elementary Education
Oakland University
Rochester, MINorthview Highschool
Grand Rapids, MI05.2024
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Calendar Management
- Bookkeeping
- Basic accounting
- Call Answering and Routing
Timeline
Receptionist
Classic Hair Designs
2021.11 - 2024.08
Bachelors - Elementary Education
Oakland University
Northview Highschool
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