Lauren A Hogan
Cleveland,OH
Summary
Obtain a position in customer service, where my customer relations experience of ten years can be fully utilized to improve customer satisfaction. Detail-oriented team player with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Resident Care Aide
Forest Hills Place
12.2023 - 04.2024
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Improved residents' quality of life through consistent monitoring, documentation and communication with healthcare providers.
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort through out the process.
Beauty Counter Manager
Nordstrom
11.2022 - 06.2023
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Operated cash register to accurately complete customer financial transactions.
- Organized sale events and created eye-catching product displays to attract customers to my counter.
Beauty Advisor
Ulta Beauty
05.2022 - 10.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified makeup, skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Appointment Scheduler
Cleveland Clinic
07.2019 - 02.2021
- Answered phone calls and answered questions from current and potential patients.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective patients.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Customer Service Representative
CVS Health
09.2018 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Business Account Manager
S&P Data LLC
06.2016 - 12.2017
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Built relationships with customers over the phone to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Education
Esthetician -
Brown Aveda Institution
Strongsville, OH01.2022
High School Diploma -
Judson High School
Converse, TX06.2012
Skills
- Customer Service
- Trained and certified in Customer service and sales for various industries
- Trained in call center, banking, health and hospitality
- Privacy and confidentiality
- Built customer loyalty by making follow up calls for customers
- Self-presentation and positive attitude
- Merchandise Display
- Inventory Counting
- Mobility Assistance
- Patient Care
- Compassionate Caregiving
- Dementia Care
Timeline
Resident Care Aide
Forest Hills Place
12.2023 - 04.2024
Beauty Counter Manager
Nordstrom
11.2022 - 06.2023
Beauty Advisor
Ulta Beauty
05.2022 - 10.2022
Appointment Scheduler
Cleveland Clinic
07.2019 - 02.2021
Customer Service Representative
CVS Health
09.2018 - 05.2019
Business Account Manager
S&P Data LLC
06.2016 - 12.2017
Esthetician -
Brown Aveda Institution
High School Diploma -
Judson High School
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