Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Alayna Gates

Hoover,AL

Summary

Motivated and dependable customer service professional with experience in fast-paced restaurant and retail environments. Skilled in multitasking, order accuracy, and delivering friendly, efficient service. Proven ability to handle high-volume shifts, resolve customer concerns, and work collaboratively with team members. Dedicated to creating positive experiences and maintaining a strong work ethic in every role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Dominos's Pizza
08.2023 - Current
  • Provided friendly, efficient customer service in person and over the phone in a fast-paced environment.
  • Accurately took and entered orders using POS systems, ensuring order accuracy and timely preparation..
  • Managed cash and card transactions, balanced drawers, and followed company procedures for safe handling.
  • Supported delivery operations by organizing orders and coordinating with drivers for timely dispatch.

Server

Baumhower's Victory Grille
07.2024 - 08.2025
  • Delivered prompt, friendly service in a high-volume, fast-paced restaurant environment.
  • Accurately took guest orders and ensured timely delivery of food and beverages.
  • Maintained extensive menu knowledge to make recommendations and upsell items.
  • Worked closely with kitchen and bar staff to maintain smooth operations and timely service.

Barista

Dunkin' Donuts
11.2023 - 06.2025
  • Prepared and served hot and cold beverages, including specialty coffee drinks, with speed and accuracy.
  • Greeted customers warmly, took orders efficiently, and ensured a positive experience during busy shifts.
  • Handled cash, credit, and mobile payments using the register/POS system with accuracy.
  • Followed opening and closing procedures, including food prep, cleaning, and restocking.
  • Promoted and upsold new menu items, increasing daily sales and customer engagement.

Education

General Educational Development (GED) Certificate

Skills

  • Customer Service
  • Multitasking in Fast-Paced Environments
  • Verbal Communication
  • Point-of-Sale (POS) System Operation
  • Team Collaboration
  • Order Accuracy & Attention to Detail
  • Conflict Resolution
  • Cash Handling & Payment Processing
  • Time Management
  • Adaptability & Quick Problem-Solving

Timeline

Server

Baumhower's Victory Grille
07.2024 - 08.2025

Barista

Dunkin' Donuts
11.2023 - 06.2025

Customer Service Representative

Dominos's Pizza
08.2023 - Current

General Educational Development (GED) Certificate
Lauren Alayna Gates