Lauren Ann Zagardo
Morrisville,North Carolina
Summary
Highly skilled professional with more than 6 years of experience managing operations in a hospital setting. Successfully supervised 16 office staff members, developing and lead production in a high-volume military medical facility. Excelled in back of house operations to include referrals, appointments, insurance verification and coding. Effective in communication and collaboration with medical detachments, administration and primary staff.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Financial Counselor
UNC Health Care
Chapel Hill, NC
07.2024 - Current
- Documented details regarding contact with patients, providers and other individuals in system.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
Referral Coordinator II
Duke Health
Durham
03.2022 - 07.2024
- Provides a comprehensive scheduling experience to meet the needs of patients and referring providers within a timely manner
- Scheduling support for multiple Duke Primary Care and Urgent Care clinics daily, including referrals and radiology orders, which includes urgent and same day referrals
- Professionally communicate verbally and in writing to patients, providers, specialty departments and community clinics to coordinate care.
Healthcare Manager
United States Air Force
Hampton
12.2015 - 12.2021
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Ensured any release of information requests were HIPAA compliant, while maintaining physical medical records and electronic health systems
- Applied administrative knowledge and courtesy to explain procedures and services to patients
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Dental Office Receptionist
Bayside Dental Group
Bayside
02.2013 - 11.2015
- Scheduled and helped patients complete necessary medical forms and documentation
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information adhering to HIPAA guidelines
- Supported providers in outpatient medical office through coordinating all administrative operations.
Education
Bachelor of Science - Medical Billing and Coding
Devry University
Naperville, IllinoisBachelor of Science - Psychology
Excelsior College
Albany, New YorkAssociate of Science - Healthcare Management
Community College of the Air Force
Montgomery, AlabamaSkills
Patient counseling
State
North Carolina
City
Morrisville
Certification
Certified Coding Specialist
Timeline
Financial Counselor
UNC Health Care
07.2024 - Current
Certified Coding Specialist
10-2023
Referral Coordinator II
Duke Health
03.2022 - 07.2024
Healthcare Manager
United States Air Force
12.2015 - 12.2021
Dental Office Receptionist
Bayside Dental Group
02.2013 - 11.2015
Bachelor of Science - Medical Billing and Coding
Devry University
Bachelor of Science - Psychology
Excelsior College
Associate of Science - Healthcare Management
Community College of the Air Force
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