Lauren C. Jenkins
Nottingham,Maryland
Summary
To utilize my experience and knowledge to lead a results driven team that demonstrates success on a daily basis
Overview
7
7
years of professional experience
Work History
Operations Manager
Ciemny Home Services
12.2021 - Current
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created weekly employee schedule to ensure efficient staff allocation based on varying business operations.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
Staff Trainer and Event Coordinator
McFaul's Ironhorse Tavern
06.2018 - 03.2020
- Managed event logistics and operations.
- Communicated with clients to understand their needs and worked to exceed their expectations while staying within their stated budget.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Innovated solutions, on the fly, to any issues that arrived to ensure smooth operations
Interior Design Associate
Kristen Nicole Designs
01.2017 - 04.2019
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Maintained relationships with customers to maximize sales opportunities.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Created solutions for customers to satisfy specific needs, quality and budget.
Education
Bachelor of Science - Environmental Sciense
Towson University
Towson, MD05.2009
Skills
- Workforce Management
- Staff Development
- Marketing
- Staff Management
- Team Leadership
- Schedule Preparation
- Verbal and Written Communication
- Sales Techniques
- Promotional Planning
- Customer Service
Timeline
Operations Manager
Ciemny Home Services
12.2021 - Current
Staff Trainer and Event Coordinator
McFaul's Ironhorse Tavern
06.2018 - 03.2020
Interior Design Associate
Kristen Nicole Designs
01.2017 - 04.2019
Bachelor of Science - Environmental Sciense
Towson University