Microsoft Word
Laurence Walpow
Mascotte,FL
Summary
Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customers and senior leadership to resolve complex situations and maintain long-term satisfaction.
Overview
12
12
years of professional experience
Work History
Vacation Sales Supervisor
Westgate Resorts
Orlando, FL
01.2013 - 09.2024
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Exceeded targeted goals and quotas through upselling and strategic customer cultivation.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Responded promptly to all customer inquiries via telephone and email while maintaining a friendly demeanor.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Ensured compliance with company policies and procedures related to sales operations.
- Resolved customer complaints efficiently and professionally.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
Education
Culinary Degree - Culinary Arts
NY Food And Hotel Management
New York, NY11-1991
Skills
- Sales Coaching
- Sales team oversight
- Sales team assistance
- Proficient in Word and Excel technology
- Proficient in Five9, Sams, and Variant
- Staff Training
- Scheduling
- Sales Training
- Sales expertise
- Data Entry
- Inbound and Outbound Calling
- Complaint resolution
- Product Knowledge
- Payment Processing
- Customer Service
Accomplishments
- Employee of the Month 8 Times
- Employee of the Year 1 Time
- Made the Million Dollar Club in Sales
- Awarded the Highest Profit in Customer Service for the Company
References
References available upon request.
Software
Excel
Five9
Sams
Powerpoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Vacation Sales Supervisor
Westgate Resorts
01.2013 - 09.2024
Culinary Degree - Culinary Arts
NY Food And Hotel Management
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