Lauren Clephar
Customer Service Specialist
Groveland,FL
Summary
I am a customer focused professional with more than five years of experience providing excellent service, resolving customer concerns, and building positive relationships. I enjoy helping people, communicating clearly, and finding solutions that create a positive experience for both customers and my team. I’m seeking opportunities in customer service, administrative support, or operations where I can continue to grow, contribute, and develop new skills while delivering reliable, high quality service. I take pride in being dependable, adaptable, and patient while helping customers find solutions and ensuring every interaction is handled professionally.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Kelly Educational Staffing
Orlando, FL
04.2023 - Current
- Implemented lesson plans to facilitate student learning and engagement in diverse classrooms.
- Adapted instructional strategies to meet varying student needs and learning styles effectively.
- Collaborated with educators to maintain classroom management and uphold school policies.
- Provided constructive feedback on student progress to teachers, enhancing educational outcomes.
- Developed positive relationships with students, fostering a supportive learning environment.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Participated in professional development workshops to refine teaching techniques and stay current with educational trends.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Customer Service Representative
Teletech Customer Care Management
Orlando, FL
10.2022 - 05.2024
- Recommend client upgrades to their health plans.
- Conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members.
- Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Symphony Placements
Orlando, FL
10.2021 - 06.2022
- Conducted phone surveys to gather data on customer satisfaction and preferences.
- Ensured accurate data entry and maintained organized records of survey responses.
- Reviewed collected data to prepare reports summarizing findings for management review.
- Exceeded performance targets consistently by effectively managing time and prioritizing tasks.
Center Consultant
Fedex Office
Orlando, FL
04.2018 - 09.2020
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Trained new team members on operational procedures and customer service best practices.
- Facilitated communication between departments to streamline workflows and improve service delivery.
- Managed shipping and printing orders efficiently, ensuring timely deadlines were met consistently.
- Conducted quality checks on printed materials to ensure accuracy and adherence to client specifications.
- Resolved customer complaints promptly, fostering loyalty through effective problem-solving techniques.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
Education
Associate of Arts - General Studies
08-2021
- Recipient of multiple President's List honors and Deans List recognition throughout 2018 - 2021
- 3.5 GPA
- V.I.S.A Club Member
- IANMP Member - A Women's organization against domestic violence
Skills
- Customer Support
- Conflict Resolution
- Customer Retention
- Verbal & Written Communication
- Adaptability
- Data Entry
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace (Docs, Sheets, Gmail)
- Scheduling
- Printing & Copy Services
- Order Processing
- Time Management
- Attention to Detail
- Teamwork
Timeline
Substitute Teacher - Kelly Educational Staffing
04.2023 - Current
Customer Service Representative - Teletech Customer Care Management
10.2022 - 05.2024
Customer Service Representative - Symphony Placements
10.2021 - 06.2022
Center Consultant - Fedex Office
04.2018 - 09.2020
Valencia College - Associate of Arts, General Studies