LAUREN JONES
Strongsville,OH
Summary
Results-oriented Surgery Scheduling Coordinator with a strong focus on team building and motivation, complemented by exceptional customer relations and relationship-building skills. Demonstrates proficiency in independent decision-making and sound judgment, contributing to improved company outcomes. Committed to enhancing employee engagement through effective training and morale-boosting initiatives, while ensuring high productivity and precision in task completion. Skilled in patient coordination, medical terminology, and healthcare software, with a proven ability to streamline surgical schedules for optimal patient care.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Pearl Road Surgery Center
Middleburg Heights, OH, OH
08.2018 - 11.2024
- Provided support for patients and families throughout the surgery scheduling process.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Trained new team members for surgery coordination.
- Maintained an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Sterile Processing Operating Room Assistant
Pearl Road Surgery Center
Middleburg Heights, OH
08.2018 - 11.2024
- Upheld strict standards of infection control through consistent adherence to protocols related to sterilization, handling of contaminated materials, and hand hygiene practices.
- Opened and distributed sterile supplies during medical procedures.
- Prepared patients for surgery and transported patients to and from operating room.
- Cleaned and sterilized room after surgery and counted instruments and sponges used to account for supplies.
- Supported surgeons by anticipating their needs and promptly providing required instruments during procedures.
- Passed instruments and other sterile supplies to surgeons.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs, and sets.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Recorded biologicals and test results.
OFFICE MANAGER
North Ridgeville Family Dentistry
North Ridgeville
3 2014 - 7 2018
- Prepared and presented financial statements for patients with insurance estimate.
- Account receivables
- Prepared correspondence, accounting, and financial documentation for analysis.
- Completed insurance renewals and doctor credentialing.
- Coordinated with outside vendors on supplies and maintenance issues.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Organized and controlled office expenses to ensure gross profit goals were met.
- Conducted morning huddles and monthly staff meetings.
- Marketed with strong and consistent online/social media presence.
DentalOne Partners
Medina
01.2007 - 03.2014
- Successfully opened new office and hired high quality team members.
- Grew office into a high volume practice that grossed over $1 million initial year.
- Successfully supervised twenty staff members and five doctors.
- Conducted morning huddles and monthly staff meetings to review goals, proposals for increasing efficiency, profitability, and teamwork.
- Participated in local marketing events to maintain and increase patient flow.
- Promoted and restored positive team morale through team-building exercises.
- Organized and controlled office expenses to ensure gross profit goals were met.
- Served as the market resource for New Office Leader trainings.
Education
General Studies -
Cuyahoga Community College
Skills
- Preoperative preparation
- Instrument handling
- Supplies management
- Surgical preparation
- Procedure scheduling
- Office administration
- Schedule coordination
- Office Management
Personal Information
Title:
Skills
References
References available upon request.
Timeline
Surgery Scheduling Coordinator
Pearl Road Surgery Center
08.2018 - 11.2024
Sterile Processing Operating Room Assistant
Pearl Road Surgery Center
08.2018 - 11.2024
DentalOne Partners
01.2007 - 03.2014
OFFICE MANAGER
North Ridgeville Family Dentistry
3 2014 - 7 2018
General Studies -
Cuyahoga Community College
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