Lauren Hamilton
Chesterfield,VA
Summary
Results-driven Front of House Manager with 6 years of experience in troubleshooting operational issues in fast-paced settings. Expertly diagnosed and resolved POS system errors, software glitches, and workflow inefficiencies while enhancing staff support and customer service. Quickly integrates new technologies into operations and maintains composure in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Bartender/Server
Napa kitchen and Wine
Midlothian, Virginia
06.2025 - Current
- Crafted unique cocktails using fresh ingredients and Napa Valley wines.
- Maintained cleanliness and organization of bar area, ensuring efficient service during high-volume periods.
- Engaged with guests to foster a welcoming atmosphere, enhancing customer experience and promoting repeat visits.
- Collaborated with kitchen staff to ensure timely food and drink pairings.
- Trained new bartenders on cocktail recipes and proper service techniques.
- Operated cash register and Point of Sale (POS) system, accurately processing transactions and handling cash efficiently.
Front of House Manager
River City Diner
Midlothian
09.2018 - 07.2025
- Managed a 5 table section and 8-seat bar area, ensuring timely and efficient service
- Handled expediting food and processing all to-go orders, including managing 2 online ordering platforms
- Troubleshooted and resolved any issues with equipment or technology to ensure smooth operations
- Implemented solutions to fix any malfunctions or glitches promptly
- Demonstrated strong problem-solving skills in addressing technical issues
- Collaborated with team members to maintain a positive and efficient work environment
- Trained employees on point of sale system used and proficient in toast, aloha, and heartland
- Managed daily operations and staff schedules to ensure smooth service.
- Handled guest inquiries, complaints, and feedback with professionalism and care.
- Ensured compliance with health regulations and maintained cleanliness standards throughout the diner.
- Performed daily opening and closing duties such as setting up registers, counting money.
Barista
Starbucks
Richmond, Va
09.2017 - 02.2018
- Prepared and served high-quality beverages to customers daily.
- Engaged customers to create positive experiences and foster lasting rapport.
- Trained new baristas on drink preparation and customer service to maintain consistent quality.
- Handled morning rush of customers with efficient, calm service to ensure satisfaction.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated coffee brewing equipment and maintained inventory levels effectively.
- Handled cash transactions accurately while ensuring security protocols were followed.
Event Server/Golf Cart Attendant
The Dominion Club
Glen Allen, Virginia
02.2016 - 05.2017
- Delivered exceptional service to golfers during tournament play.
- Streamlined event operations by arranging dining areas to enhance guest experience.
- Assisted in designing floor plans for diverse events to maximize functionality.
- Developed rapport with members by learning their names to foster customer engagement.
- Managed point-of-sale systems and paper ticketing processes to facilitate seamless transactions.
Event Staff
Salisbury Country Club
Midlothian, VA
04.2014 - 09.2015
- Executed event setup and decoration to create memorable experiences
- Skilled in food setup and presentation to ensure a visually appealing display
- Experience in creating aesthetically pleasing environments for events
- Maintained detail-oriented approach to ensure flawless execution of all event aspects
- Served high-end clientele with exceptional service to elevate guest satisfaction
- Strong communication skills to work effectively with clients and team members
Education
Advanced Diploma -
James River High School
Midlothian, VA05-2015
Skills
- Customer service and food service
- POS systems management
- Safe serving practices and ABC regulations
- Restaurant operations management
- Time management and multitasking
- Inventory control and oversight
- Problem solving and collaboration
- Leadership and staff training
- Effective communication skills
Timeline
Bartender/Server
Napa kitchen and Wine
06.2025 - Current
Front of House Manager
River City Diner
09.2018 - 07.2025
Barista
Starbucks
09.2017 - 02.2018
Event Server/Golf Cart Attendant
The Dominion Club
02.2016 - 05.2017
Event Staff
Salisbury Country Club
04.2014 - 09.2015
Advanced Diploma -
James River High School