Lauren K. Muskat
Arlington,VA
Summary
Experienced and influential senior leader in People Operations with over 15 years of expertise in core Human Capital practices. Recognized as a visionary adept at crafting and implementing transformative strategic initiatives within rapidly expanding startup environments, particularly in retail, healthcare, and supply chain technology sectors.
Overview
12
12
years of professional experience
Work History
Director, Global People Operations & Benefits
Project44
10.2022 - Current
- Led strategic planning and execution of global benefits programs, ensuring alignment with organizational goals and compliance with regulatory requirements.
- Developed and implemented comprehensive employee benefit packages, including health insurance, retirement plans, wellness programming, and other perks, fostering employee satisfaction and retention.
- Implemented technology and automation solutions to streamline administration and enhance employee self-service capabilities.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Managed a team of 7 HR professionals, providing leadership, coaching, and development opportunities to support individual growth and team effectiveness.
Director, People Operations
Rally Health, Inc.
03.2016 - 03.2022
- Oversaw the daily Operations & Employee Experience to include: Human Capital systems, mobility & immigration programs, benefit administration, well-being programming, new employee orientation, compliance, payroll and internal communications.
- Spearheaded the development of a self-service Tier 1 delivery support model and centralized employee request and workflow management, leading to significant reduction in time spent by COE partners on administrative tasks.
- Led project management efforts for Human Capital integration of 1500+ employees into our parent organization; focusing on change management and fostering a cohesive organizational culture.
- Drove continuous transformation of People Operations operating model , including migration of manual processes to automation, rollout of new programs, and development of SOP manuals, all aimed at enhancing employee experience and engagement.
Sr. Manager, Benefits & Well-being
Total Wine & More
12.2013 - 03.2016
- Orchestrated oversight of all US benefit programs, including annual health plan performance and management of vendor relationships, serving 500+ corporate and over 5000 retail employees. This encompassed total absence management, annual open enrollment, well-being programs and support for all employment based Immigration program and policy creation.
- Introduced a personalized benefits decision tool, Bswift, to enhance the benefit enrollment process and overall education process of plan offerings, resulting in improved employee engagement.
Global Manager, Benefits & Well-being
Opower (now Oracle)
10.2011 - 12.2013
- Managed all human capital programming and benefit administration to include: annual open enrollment, health & wellness fairs, leave of absence management
- Oversaw business process improvements with a focus on Payroll, Benefits and HRIS administration.
Education
Bachelor of Arts - Communication Studies
Bloomsburg University of Pennsylvania
Bloomsburg, PA12.2003
Skills
- Project Management
- Benefits Administration & Leave Management
- Total Rewards
- Well-being Programming
- Performance Management
- Immigration
- HRIS: UKG, ADP, Workday
- Employee Relations
- Communication
- Leadership
- Operations Management
- Change Management
- Budgetary Planning
- Strategic Planning
Key Accomplishments
- Rally Health | HR Connect Delivery Model (2020), Implemented a self-service Tier 1 delivery support model to streamline employee requests and workflow. Resulted in a notable reduction in administrative workload for COE partners.
- Rally Health | Human Capital Integration (01/2021 - 09/2021), Led project management for the Human Capital integration of 1500+ employees into our parent organization. Successfully managed changed and cultivated a cohesive organizational culture during the integration process.
- Rally Health Employee Experience Communication Architecture (09/2019), Spearheaded the creation of a unified internal human capital communication structure, to bring together the brand and voice of Rally Health to include creation of weekly "Rally Bulletin" newsletter. This initiative aimed to consolidate important information such as new offerings, programming, events, benefits, training and development opportunities, DEI events, and more, fostering employee engagement and alignment with the company brand.
Timeline
Director, Global People Operations & Benefits
Project44
10.2022 - Current
Director, People Operations
Rally Health, Inc.
03.2016 - 03.2022
Sr. Manager, Benefits & Well-being
Total Wine & More
12.2013 - 03.2016
Global Manager, Benefits & Well-being
Opower (now Oracle)
10.2011 - 12.2013
Bachelor of Arts - Communication Studies
Bloomsburg University of Pennsylvania
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