Lauren M. Johnston
Phoenixville,PA
Summary
Customer Service Representative, with extensive experience with Retirement Plans, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
3si Security Systems
05.2023 - Current
- Promptly responds to inquiries and requests from customers for billing information, products, and services.
- Prepares itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Researches and resolves billing discrepancies to enable accurate billing.
- Creates and maintains filing system to maintain secure client data.
- Optimizes customer support by establishing collaborative service environments through targeted operational initiatives.
Human Resources Coordinator
Cenero
10.2022 - 01.2023
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Coordinated and administered employee health insurance and retirement plans.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Conducted new employee onboarding and provided ongoing orientation training.
Retirement Plan Administrator
Benetrends
04.2022 - 10.2022
- Managed 70 retirement plan accounts for employers.
- Responded to 401(k) inquiries from employees relating to enrollments, plan changes and contribution amounts.
- Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Tracked 401(k)eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Retirement Plan Support Administrator
Associated Benefit Planners
10.2020 - 11.2021
- Assisted Retirement Plan Administrators with full administration of retirement plans, including filing tax forms, client communications, and providing requirement documentation.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
Onboarding Specialist
SofterWare
11.2018 - 10.2020
- Worked closely with new clients, answering questions and addressing various concerns during onboarding process.
- Improved office efficiency by effectively managing client communications and correspondence.
- Helped new clients complete and submit required paperwork, set up software accounts, and provide high-level training.
- Created smooth onboarding processes to help new clients learn to operate the product of the software application.
Education
Human Resource Management:
TEMPLE UNIVERSITY
Philadelphia, PA05-2016
Timeline
Customer Service Representative
3si Security Systems
05.2023 - Current
Human Resources Coordinator
Cenero
10.2022 - 01.2023
Retirement Plan Administrator
Benetrends
04.2022 - 10.2022
Retirement Plan Support Administrator
Associated Benefit Planners
10.2020 - 11.2021
Onboarding Specialist
SofterWare
11.2018 - 10.2020
Human Resource Management:
TEMPLE UNIVERSITY
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