Lauren Marquez
COCOA
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Kelsey’s PSJ. Expert in managing high-volume dining environments while ensuring order accuracy and guest engagement. Recognized for cultivating warm relationships with customers and optimizing drink-making efficiency, consistently enhancing overall dining experiences.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Kelsey’s PSJ
06.2020 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
Education
Bachelor of Science - Aerospace Engineering
University of Central Florida
Orlando, FL05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Menu memorization
- High volume dining
- Order accuracy
- Highly reliable
- Strong multitasking
- Patience and tolerance
- Engaging personality
Timeline
Server
Kelsey’s PSJ
06.2020 - 04.2025
Bachelor of Science - Aerospace Engineering
University of Central Florida
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