Hope Cuellar
West Bend
Summary
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
12.2018 - Current
- Supervised daily operations, ensuring efficient service and adherence to standards.
- Trained and coached team members, fostering skill development and performance improvement.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Monitored customer feedback, addressing concerns to enhance service quality and satisfaction.
Crew Member
Grate Mac & Cheese
01.2017 - 12.2018
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to maintain efficient workflows during peak hours.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Custodian
Menomonee Falls High School
01.2016 - 01.2017
- Maintained cleanliness and organization of facilities to ensure a safe environment for staff and visitors.
- Conducted routine inspections to identify maintenance needs and report issues to appropriate personnel promptly.
- Kept building premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Supported event setup and tear-down, contributing to successful school functions.
Education
High School Diploma -
Menomonee Falls High School
Menomonee Falls, WI06-2019
Associate of Applied Science - Hospitality Management And Services
Waukesha County Technical College
Pewaukee, WI05-2019
Skills
- Cash handling
- Employee training
- Staff management
- Staff motivation
- Inventory control and record keeping
- Problem-solving
- Regulates composure
Timeline
Shift Supervisor
Starbucks
12.2018 - Current
Crew Member
Grate Mac & Cheese
01.2017 - 12.2018
Custodian
Menomonee Falls High School
01.2016 - 01.2017
High School Diploma -
Menomonee Falls High School
Associate of Applied Science - Hospitality Management And Services
Waukesha County Technical College
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