Laurent Spence
Desert Hot Springs
Summary
Knowledgeable Automotive Parts Professional skilled in parts sourcing and technical support for repair shops and dealerships. Expertise in vehicle diagnostics and maintenance procedures ensures efficient service delivery. Strong communicator with a focus on building relationships with customers and technicians. Seeking Service Writer/Service Advisor role to enhance customer satisfaction and contribute to dealership success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Junior Sales Associate
NAPA Auto Parts
Cathedral City
09.2023 - Current
- Delivered exceptional customer service by identifying client needs and recommending appropriate products, resulting in increased customer satisfaction and repeat business.
- Maintained up-to-date knowledge of store products and promotions to effectively upsell and cross-sell items.
- Achieved or exceeded monthly sales targets by actively engaging customers and using persuasive sales techniques.
- Handled customer complaints and concerns professionally, resolving issues efficiently and ensuring a positive customer experience.
- Communicated effectively with customers and team members, contributing to a positive work atmosphere and high team morale.
Parts Counter
NAPA Auto Parts
Cathedral City
12.2022 - Current
- Helped customers with parts and answered questions
- Sold and occasionally delivered parts to automotive shops around Cathedral City Area
- Ordered parts for customers and mechanics
- Ordered and looked up the correct parts for customers and mechanics
- Ability to interact with mechanics and customers as well as other dealerships
- Handled the sale of auto parts
- Used various avenues for part sourcing
- Skills used : computer excel spreadsheets, Pro-Link, Mitchell
Automotive Service Technician
Desert Queen Auto
Desert Hot Springs
01.2019 - Current
- Preventative Maintenance: Performed full-service oil changes, filter replacements, and fluid top-offs for various makes and models according to manufacturer specifications.
- Light Repair & Replacements: Safely replaced worn vehicle components including light bulbs, wiper blades, drive belts, and car batteries.
- Safety & Diagnostics: Conducted comprehensive vehicle inspections (tires, brakes, hoses, and suspension) to identify issues and recommend necessary repairs to customers.
- Wheel & Tire Services: Managed tire rotations, wheel balancing, and pressure checks to ensure optimal vehicle handling and tread wear.
- Shop Organization: Maintained a clean, safe, and compliant work environment.
Dispatcher
NAPA Auto Parts
Cathedral City
06.2021 - 12.2022
- Worked in a high pressure environment
- Maintained quality control
- Helped train new employees
- Worked the cash register
- Communicated with customers
- Restocked items
- Took out trash and recycling
- Maintained a positive attitude
Delivery Parts Driver
NAPA Auto Parts
Cathedral City
06.2021 - 11.2021
- Delivered orders in a timely manner
- Gave proper care to items
- Handled cash sales
- Discovered new routes to minimize traffic time
Youth Peer Specialist
Operation Safehouse
Thousand Palms
04.2016 - 09.2020
- Working with Transitional Aged Youth (16-25)
- Facilitated mental health groups, promoting open dialogue and peer support among participants.
- Communicated with school administrators to coordinate resources and support for youth programs.
- Fostered constructive work atmosphere through supportive interactions, enhancing team collaboration and morale.
- Thrived in fast-paced settings, managing multiple tasks simultaneously.
- Helped train new employees
- Ensured product quality standards by conducting regular inspections.
Crew Member
QUICK QUACK CAR WASH
La Quinta
01.2015 - 04.2016
- Worked in a high pressure environment
- Maintained quality control
- Helped train new employees
- Worked the cash register
- Communicated with customers
- Restocked items
- Took out trash and recycling
- Maintained a positive attitude
Cashier
Century Theatre
La Quinta
10.2015 - 12.2015
- Opened and closed store
- Welcomed guests
- Answered questions
- Promptly addressed guest complaints
- Processed cash, check, or credit transactions with accuracy
- Stocked merchandise
Crew member
McDonalds
Indio
08.2014 - 10.2015
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business
- Fostered friendly atmosphere for guests, enhancing overall dining experience
- Took customer orders
- Ran the cash register
- Cleared tables
- Opened and closed the restaurant
- Streamlined inventory organization by labeling boxes, improving retrieval efficiency
- Kept the Lobby and Bathrooms clean
Education
High School -
Xavier College Preparatory High School
Palm Desert, CA05-2013
Skills
- Retail sales and customer service
- POS sales systems knowledge
- Sales strategy
- Sales reporting
- Inventory management
- Customer education
- Microsoft Office proficiency
- Organizational skills
- Time management and calendar organization
- Customer communication
- Team collaboration
- Problem-solving
- Persuasive communication
- Behavior management
- Supervisory experience
- Confidential information handling
Certification
- EPA 608 Universal, 07/01/20, Present
- ASE Auto Maintenance and Light Repair, 06/01/26, 06/01/31, Preventive Maintenance: Proficient in performing factory-scheduled maintenance, including oil and filter changes, fluid flushes, and tire rotations., Light Repair & Diagnostics: Skilled in basic diagnostic procedures and light repairs for engine systems, steering and suspension, brakes, and electrical systems., System Inspections: Experienced in conducting comprehensive multi-point vehicle inspections and safety checks to identify worn components and prevent future failures., Troubleshooting: Able to interpret diagnostic trouble codes and utilize professional-grade scan tools to isolate and repair mechanical issues., HVAC & Drivetrain: Basic knowledge of climate control service, manual and automatic transmissions, and driveline operations.
- ASE Automobile Parts Specialist, 09/01/25, 12/01/30, An ASE Automobile Parts Specialist is a professional who has earned certification from the National Institute for Automotive Service Excellence (ASE) in the area of automotive parts. This certification demonstrates a high level of knowledge and expertise in identifying, sourcing, and providing the correct automotive parts for vehicle repair and maintenance., An ASE-certified Automobile Parts Specialist typically works in auto parts stores, dealerships, or repair shops, and their main duties include:, Identifying correct parts based on customer descriptions, VINs, or repair needs, Understanding the differences between OEM, aftermarket, and remanufactured parts, Advising technicians or customers on compatible parts or upgrades, Managing inventory and parts ordering systems, Providing excellent customer service and technical support
Languages
Spanish, Bilingual
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Junior Sales Associate
NAPA Auto Parts
09.2023 - Current
Parts Counter
NAPA Auto Parts
12.2022 - Current
Dispatcher
NAPA Auto Parts
06.2021 - 12.2022
Delivery Parts Driver
NAPA Auto Parts
06.2021 - 11.2021
Automotive Service Technician
Desert Queen Auto
01.2019 - Current
Youth Peer Specialist
Operation Safehouse
04.2016 - 09.2020
Cashier
Century Theatre
10.2015 - 12.2015
Crew Member
QUICK QUACK CAR WASH
01.2015 - 04.2016
Crew member
McDonalds
08.2014 - 10.2015
High School -
Xavier College Preparatory High School