Lauri Dondlinger
Customer Service
Delray Beach,FL
Summary
Friendly and reliable customer service representative offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
3
3
years of professional experience
Work History
Cashier
Wal-Mart Supercenter
Lincoln, NE
03.2010 - 06.2011
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer of $500.00 or more per shift.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Shift Manager
Sonics Drive In
Lincoln, NE
06.2007 - 09.2008
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Associate of Applied Science - Dietetic Technology
Southeast Community College Area
Lincoln, NE06.1995
Skills
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Understanding Customer Needs
- Upselling Products and Services
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Active Listening
- Cash Register Operations
- Information Inputting
- Inbound and Outbound Calling
- Teller Transactions
- Reading Comprehension
- Customer Service and Assistance
- Answering Emails
- Solving Customer Concerns
- Service-Orientation
- Writing
Timeline
Cashier
Wal-Mart Supercenter
03.2010 - 06.2011
Shift Manager
Sonics Drive In
06.2007 - 09.2008
Associate of Applied Science - Dietetic Technology
Southeast Community College Area
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