LAURI JOWERS
Randolph,MA
Summary
Operations and administrative professional with 20+ years of experience supporting fast-paced environments, managing complex scheduling, and coordinating across multiple teams. Known for strong organization, problem-solving, and the ability to manage competing priorities while maintaining accuracy and confidentiality. Experienced in supporting leadership, improving workflows, and ensuring daily operations run efficiently. Proven ability to handle high-volume responsibilities while maintaining professionalism and discretion.
Overview
2027
2027
years of professional experience
Work History
MyHealth Patient Service Representative
Atrius Health
Norwood, MA
10.2023 - Current
- Handle a high volume of patient calls daily, answering questions, resolving issues, and scheduling appointments efficiently
- Help patients navigate appointments, referrals, and general medical concerns while keeping interactions calm and professional
- Use EMR systems to access and update patient information accurately in real time
- Troubleshoot scheduling conflicts and find solutions that work for both patients and providers
- Balance multiple tasks at once while maintaining accuracy and meeting deadlines
- Adapt quickly to new systems and processes as they are introduced
- Prioritize and manage multiple tasks simultaneously while maintaining accuracy and meeting deadlines in a high-volume environment
Administrative Assistant
Hebrew SeniorLife
Dedham, MA
01.2023 - 09.2023
- Worked directly with leadership to coordinate onboarding for new employees
- Scheduled meetings, trainings, and events while keeping calendars organized and up to date
- Helped streamline onboarding by making sure all required steps were completed on time
- Assisted with screening candidates and communicating with applicants throughout the hiring process
- Maintained confidential employee records and ensured all information was accurate
- Created training materials, flyers, and internal communications using Canva
- Supported new hires during onboarding to help them feel comfortable and prepared
- Supported leadership by managing schedules, coordinating meetings, and ensuring daily operations ran smoothly
- Handled sensitive and confidential employee information with a high level of discretion and accuracy
Referral Coordinator
Atrius Health
Braintree, MA
05.2018 - 12.2022
- Managed 60–100+ referrals per day, coordinating between patients, providers, and insurance companies
- Scheduled specialist appointments and made sure all required authorizations were completed
- Contacted insurance companies to verify eligibility and obtain approvals for services
- Coordinated across multiple departments to ensure timely completion of tasks and prevent workflow delays
- Helped patients understand next steps and ensured follow-through on appointments
- Trained 5–10 staff members on referral processes and best practices
- Built strong working relationships with outside providers and clinics
- Improved workflow by creating “smart phrases” to help staff enter accurate referral information faster
- Maintained detailed and accurate records to ensure nothing was missed
Medical Assistant
Atrius Health
Boston, MA
06.2008 - 05.2018
- Recorded patient histories, vital signs, and test results with strong attention to detail
- Assisted with lab work, sample collection, and routine procedures
- Managed phone calls, scheduling, and administrative tasks in a busy office setting
- Handled prescription refills and communicated with pharmacies
- Completed insurance forms and documentation to support billing and care
- Supported providers in keeping patient flow organized and efficient
Medical Secretary / Family Planning Counselor / Fr
Additional Experience (Earlier Roles)
- Scheduled appointments, managed patient flow, and handled high call volumes
- Checked patients in and out, handled payments, and managed billing support
- Organized records, charts, and reports for daily operations
- Ordered and tracked office and medical supplies
- Interviewed and trained new hires for administrative and support roles
- Coordinated communication between staff, patients, and external providers
Education
Bachelor of Science - Health Care Administration
Columbia Southern University
Orange Beach, ALSome College (No Degree) - Health Care Administration
Southern New Hampshire University
Hooksett, NHMedical Assistant Certificate - Medical Assist.
Bryman Inst.
Brighton, MA08.2001
Skills
- High-volume scheduling & coordination
- Customer service & client communication
- Training & onboarding new employees
- Process improvement & workflow organization
- Microsoft 365 (Outlook, Excel, Word, Teams)
- Proficient in Canva creations for marketing purposes
- EMR systems/database management
- Problem-solving & multitasking
- Attention to detail & data accuracy
EMPLOYEE RECOGNITIONS
Diamond Award Recipient - 2011, Outstanding Teammate Award Recipient - 2018, Ovation Award Recipient - 2019
Timeline
MyHealth Patient Service Representative
Atrius Health
10.2023 - Current
Administrative Assistant
Hebrew SeniorLife
01.2023 - 09.2023
Referral Coordinator
Atrius Health
05.2018 - 12.2022
Medical Assistant
Atrius Health
06.2008 - 05.2018
Medical Assistant Certificate - Medical Assist.
Bryman Inst.
Medical Secretary / Family Planning Counselor / Fr
Additional Experience (Earlier Roles)
Bachelor of Science - Health Care Administration
Columbia Southern University
Some College (No Degree) - Health Care Administration
Southern New Hampshire University