MIANA OLLINS
Country Club Hills,IL
Summary
Detail-oriented and proactive coordinator with over 2 years of experience managing highvolume scheduling, stakeholder communication, and administrative workflows in fastpaced environments. Adept at organizing multiple calendars, facilitating seamless candidate and team interactions, and improving processes for efficiency. Strong verbal and written communicator with a friendly yet professional approach, poised to deliver top-tier candidate experiences for global recruiting operations.
Responsible Packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills.
Focused professional with superior skills in fulfillment, communication and time management. Proud professional experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic.
Overview
9
9
years of professional experience
Work History
Packager / Process Assistant
Pactiv Evergreen
Frankfort, IL
05.2024 - Current
- Inspected finished products for quality and compliance with standards.
- Monitored inventory levels and reported discrepancies to management.
- Assisted in troubleshooting machinery issues to minimize downtime.
- Collaborated with team members to meet production goals efficiently.
- Labeled packages with appropriate information such as weight and destination.
Picker & Customer Fulfillment
Amazon
University Park & Matteson, IL
04.2021 - 02.2024
- Prioritized and scheduled high-volume order .
- Assisted in training new pickers on operational procedures.
- Monitored stock levels and reported discrepancies promptly.
- Utilized RF scanners to scan products accurately and efficiently.
- Confirmed items picked for orders by keying codes into system.
- Received and processed customer orders for merchandise in a timely manner.
Head Cashier & Customer Liaison
Freddy's Frozen Custard
Frankfort, IL
03.2019 - 04.2021
- Directed team schedules, ensured coverage, and communicated shift changes effectively.
- Handled customer concerns smoothly, maintaining satisfaction and professionalism.
- Managed cash register operations and ensured accurate transactions.
- Trained new cashiers on customer service protocols and cash handling procedures.
- Maintained inventory levels and organized stock for efficient checkout processes.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
Assistant Coordinator
Nikk & Company
Olympia Fields, IL
01.2017 - 03.2020
- Scheduled 20+ appointments weekly; balanced conflicts and rescheduled to accommodate last-minute changes.
- Managed multi-channel communication (email and phone) to ensure client readiness.
- Collaborated with staff to optimize daily operations and team availability.
Education
B.S. - Applied Cybersecurity Management
Grand Canyon University
OnlineHigh School Diploma -
Rich Central High School
Olympia Fields, ILSkills
- High-Volume Scheduling & Coordination
- Stakeholder Engagement
- Communication Excellence
- Process Optimization & Flexibility
- Team Collaboration
- Tech Savvy
- Data analysis
- Technical troubleshooting
- Inventory management
- Customer service
- Team collaboration
- Communication skills
- Order fulfillment
Timeline
Packager / Process Assistant
Pactiv Evergreen
05.2024 - Current
Picker & Customer Fulfillment
Amazon
04.2021 - 02.2024
Head Cashier & Customer Liaison
Freddy's Frozen Custard
03.2019 - 04.2021
Assistant Coordinator
Nikk & Company
01.2017 - 03.2020
B.S. - Applied Cybersecurity Management
Grand Canyon University
High School Diploma -
Rich Central High School