Presidents Club Processing Specialist
Rocket Mortgage
Phoenix, AZ
06.2020 - 08.2022
- Microsoft Office skills
- Detail oriented and efficient
- Strong communication and writing skills
- Fast paced work environment
- Communicating closely with clients, underwriting and mortgage banker to get client to closing of loan.
- Communicated with mortgage clients, underwriters, bankers, and other 3rd parties using verbal and written communication methods.
- Led clients to understanding of conditions/ specific documents needed per underwriting to get loan to final sign off.
- Provided various loan products such as Fannie Mae, Freddie Mac, VA and FHA loans.
- Listened attentively to each clients needs and concerns with loan process to ensure a positive customer experience.
- Strived for quick compliant resolution:
- Commended by leadership for ability to resolve problems on first attempt avoid escalation of issues.
- Met minimum production goals, numbers and quality metrics.
- Utilizing time management and ensuring to follow up within 24 hours.
- Processed a minimum of 50 loans per day by interacting with clients by phone, text or email.