LAURIE ACOSTA
Prospect,CT
Summary
Results-driven Entrepreneur with a proven track record of exceptional business acumen, dynamic communication, innovative thinking, and impactful leadership skills. Boasting over a decade of multifaceted experience in retail, hospital, military, and homecare environments. Specialized in cultivating robust customer relationships and spearheading business growth initiatives. Eager to bring a unique blend of expertise to elevate sales and business growth.
Overview
27
27
years of professional experience
Work History
Small Business Owner
The Red Owl Jewelry And Gifts
05.2013 - Current
- Execute and oversees all major business practices at retail boutique location and online store.
- Creates, manages and promotes business via social media to generate leads and maximize brand identity. Proficient in use of Facebook, Instagram and Tik Tok including live streaming to optimize engagement and interaction levels.
- Advertises products and services online and through email campaigns to target ideal consumers.
- Creates and implements marketing plans and strategies to improve sales and maximize brand identity.
- Optimize store displays and appearance via strategic merchandising.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Effectively manage inventory including buying, receiving and maintaining POS.
- Coach employees and train on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluate sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Participates in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Clinical Educator, Supervisor of Clinical Services
All About You Homecare Services
04.2010 - 01.2013
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle.
- Responsible for overall supervision of field staff.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Audited charts and reviewed clinical documents to verify accuracy.
- Monitors quality assurance and overall case management of adult, pediatric, and behavioral health population.
- Provide orientation and education to nursing staff.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Nurse Case Manager
All About You Homecare Services
02.2009 - 04.2010
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Educated patients and caregivers on healthcare protocols and processes.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Managed support services and fostered communication among social workers, therapists, home health aides and patients.
Staff Nurse, Intensive Care Unit
The Hospital Of Central Connecticut
06.2004 - 02.2009
- Served as charge nurse and staff RN for twenty-four bed intensive care unit.
- Coordinated and provided outcome-directed care to diverse critically ill patient population with highly complex unpredictable needs.
- Communicated assessment findings and advocated for patients needs to physicians and other healthcare professionals.
- Preceptor for orientation of new employees.
- Nominated by peers for Viola Larson outstanding nurse award.
- Recorded patients' medical status and treatment details in electronic charts to accurately document medical care.
Phlebotomist / Central Processing Clerk
The Hospital Of Central Connecticut
04.1998 - 06.2004
- Provided phlebotomy service to geriatric, adult, and pediatric clients.
Immunization Clinic Manager / Staff Sergeant / Medical Service Specialist
Connecticut Air National Guard
04.1997 - 01.2003
- Skilled in overall management and operation of immunization clinic serving over 1000 personnel.
- Established immunization clinic training program.
- Trained and supervised team of ten medical service specialists.
- Assisted physicians and practitioners in planning and delivery of care including in patient care, outpatient care, emergency services and disaster preparedness.
- Appointed by commander for early promotion to non-commissioned officer in charge of immunizations clinic.
- Awarded Air Force Achievement Medal for implementing immunization program resulting in raising immunization compliance to 98% of approximately 1000 military personnel.
- Awarded National Defense Service Medal for exceptional service to the CT Air National Guard.
- Honored as Airmen of the Month for outstanding service in support of Operation Southern Watch.
Education
B.S.N - Nursing
Quinnipiac University
Hamden, CT2004
B.S - Human Development and Family Studies
University of Connecticut
Storrs, CT2002
Skills
- Business Growth and Retention
- Brand Development and Awareness
- Relationship Building and Networking
- Marketing and Advertising
- Social Media Management
- Trend Forecasting
Accomplishments
- Voted Top 40 Under 40 by Connecticut Magazine, 2016.
- Awarded Air Force Achievement Medal for implementing immunization program resulting in raising immunization compliance to 98% of approximately 1000 military personnel.
Timeline
Small Business Owner
The Red Owl Jewelry And Gifts
05.2013 - Current
Clinical Educator, Supervisor of Clinical Services
All About You Homecare Services
04.2010 - 01.2013
Nurse Case Manager
All About You Homecare Services
02.2009 - 04.2010
Staff Nurse, Intensive Care Unit
The Hospital Of Central Connecticut
06.2004 - 02.2009
Phlebotomist / Central Processing Clerk
The Hospital Of Central Connecticut
04.1998 - 06.2004
Immunization Clinic Manager / Staff Sergeant / Medical Service Specialist
Connecticut Air National Guard
04.1997 - 01.2003
B.S.N - Nursing
Quinnipiac University
B.S - Human Development and Family Studies
University of Connecticut
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