Summary
Overview
Work History
Education
Skills
Timeline
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Laurie Adams

Roseville,MI

Summary

Dynamic and results-oriented professional with extensive experience in insurance benefits verification and customer service. Excelled in prior authorization processing and HIPAA compliance, consistently meeting daily performance goals. Skilled in medical terminology and fostering positive relationships, demonstrating a commitment to excellence and efficiency in healthcare administration.

Overview

18
18
years of professional experience

Work History

Financial Clearance Rep

McLaren Hospital
Shelby Township, MI
02.2023 - 01.2025
  • Insurance verification and authorizations for outpatient diagnostic-scheduled testing.
  • Created estimates per benefit information for scheduled testing.
  • Participated in regular team meetings to discuss performance, strategies, and goals.
  • Answered customer inquiries promptly and professionally.
  • Consistently met daily performance goals set by management team members.
  • Cerner EMR knowledge

Financial Clearance Rep

Beaumont Hospital
Southfield, MI
10.2016 - 10.2022
  • Insurance verification and authorization for outpatient diagnostic and surgical-scheduled services.
  • Created estimates per benefit information for scheduled testing.
  • Answered phone calls and directed them to appropriate personnel.
  • Maintained positive working relationship with fellow staff and management.
  • EPIC EMR knowledge

Pre Arrival Representitive

Botsford General Hospital
Farmington Hills, MI
04.2012 - 10.2016
  • Insurance verification for outpatient diagnostic testing.
  • Customer service
  • Consistently met daily performance goals set by management team members.

Central Scheduling Specialist

Botsford General Hospital
Farmington Hills, MI
07.2007 - 04.2012
  • Communicated effectively with patients regarding appointment details, preparation instructions, and follow-up care.
  • Scheduled and confirmed patient appointments and consultations.
  • Reviewed physician orders for accuracy prior to entering into the system.
  • Answered incoming calls from patients regarding appointments or changes to their schedule.
  • Handled incoming calls and inquiries from patients, providing timely and accurate information.

Education

High School Diploma -

Bishop Borgess Catholic High School
Redford, MI
06-1992

Skills

  • Insurance benefits verification
  • Prior authorization processing
  • Customer service
  • HIPAA compliance
  • Coverage and authorizations
  • Medical terminology

Timeline

Financial Clearance Rep

McLaren Hospital
02.2023 - 01.2025

Financial Clearance Rep

Beaumont Hospital
10.2016 - 10.2022

Pre Arrival Representitive

Botsford General Hospital
04.2012 - 10.2016

Central Scheduling Specialist

Botsford General Hospital
07.2007 - 04.2012

High School Diploma -

Bishop Borgess Catholic High School

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Laurie Adams