LAURIE BANKS-MONTMINY
UNITED STATES
Summary
Personable and dedicated professional with strong aptitude for understanding and addressing benefit needs. Committed to positively impacting service members lives by providing comprehensive benefits support information and resources.
Overview
38
38
years of professional experience
Work History
Senior VA Benefits Advisor (Contractor) – NS Everett
CALIBRE SYSTEMS INC.
09.2022 - Current
- Provides resources, information, and referrals to active duty and transitioning military members
- Conducts standardized Transition Assistance VA Benefits and Services briefings in person and online, provides pre-separation counseling support, presents military life cycle briefs, as well as providing a warm handover to other services when required
- Duties entail scheduling appointments, record keeping, data entry, and correspondence
- Provides staffing support for other locations as needed
- Coordinates with Fleet & Family staff to ensure service members get access to benefits information and needed services
Office Operations Supervisor – Technical Support Team
U.S. DEPARTMENT OF COMMERCE – 2020 DECENNIAL CENSUS
09.2019 - 11.2020
- Assisted in interviewing, onboarding and tracking online training for new census personnel
- Routinely reviewed and approved timesheets
- Monitored help-desk calls and managed service request ticket queue and provided direct customer service
- Provided hardware and software training and support for census field personnel for laptops and mobile devices
- Resolved issues through active listening and open-ended questioning to provide needed field support and escalated major problems to manager.
Associate Research Specialist
UNIV. OF ARKANSAS-INSTITUTE FOR ECONOMIC ADVANCEMENT
06.1996 - 05.1999
- Provided demographic information and assistance to business and community leaders to help further economic development and planning for the state
- Collected and maintained county level data necessary to create and assess population estimates and projections
- Assisted university staff in obtaining census data needed for research
- Represented Arkansas in U.S
- Census Bureau's State Estimates and Projections Cooperative
Demographic Analyst
DECISION DEMOGRAPHICS
10.1995 - 05.1996
- Worked on SAS programming to develop a set of detailed projections of the elderly population in the US by county
- Assisted with other research as needed to support company needs and deadlines
- Answered phones and provided customer support and edited research presentations as needed
Research Scientist
NYC DEPARTMENT OF HEALTH - VITAL STATISTICS
01.1992 - 04.1994
- Analysis and interpretation of vital statistics data for various research projects for both DOH and outside researchers using SAS for mainframe and PC
- Preparation of data tables, graphics and written summary for annual department publications
- Maintained annual infant mortality data sets for NYC
Demographic Analyst
NY STATE LEGISLATIVE REAPPORTIONMENT TASK FORCE
06.1991 - 12.1991
- Compiled and analyzed demographic data for New York City to create a proposal for more balanced voting districts as part of a federally mandated requirement
- Collaborated with team members to create a workable redistricting proposal in line with specified court ordered goals and standards
Population Data Analyst
NEW YORK CITY DEPARTMENT OF PLANNING
03.1987 - 02.1991
- Demographic analysis of the population of New York City for planning and government directed needs
- Assisted members of the public with the use of census data by phone and in person
- Wrote reports and working papers on population issues important to the city
Education
MA - Sociology
FORDHAM UNIVERSITY
BRONX, NY01.1986
BA - Sociology
SOUTHERN CT STATE UNIVERSITY
NEW HAVEN, CT01.1983
Skills
- Customer Service
- Interpersonal Communication
- Planning and Organizational skills
- Microsoft Office (Word, Excel, Powerpoint)
- Handling PHI and PII information
- Knowledge of FFSC Services and Mission
- Military Family Life Experience
- Attention to detail
- Adult education and advising skills
Timeline
Senior VA Benefits Advisor (Contractor) – NS Everett
CALIBRE SYSTEMS INC.
09.2022 - Current
Office Operations Supervisor – Technical Support Team
U.S. DEPARTMENT OF COMMERCE – 2020 DECENNIAL CENSUS
09.2019 - 11.2020
Associate Research Specialist
UNIV. OF ARKANSAS-INSTITUTE FOR ECONOMIC ADVANCEMENT
06.1996 - 05.1999
Demographic Analyst
DECISION DEMOGRAPHICS
10.1995 - 05.1996
Research Scientist
NYC DEPARTMENT OF HEALTH - VITAL STATISTICS
01.1992 - 04.1994
Demographic Analyst
NY STATE LEGISLATIVE REAPPORTIONMENT TASK FORCE
06.1991 - 12.1991
Population Data Analyst
NEW YORK CITY DEPARTMENT OF PLANNING
03.1987 - 02.1991
BA - Sociology
SOUTHERN CT STATE UNIVERSITY
MA - Sociology
FORDHAM UNIVERSITY
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