Laurie Beals
Utica,KY
Summary
Dedicated Storage Facility Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Site Manager
Extra Space Storage
09.2021 - Current
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
General Laborer
SFG Packing Plant
10.2005 - 09.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- During my employment I would perform various duties that included weighing product, boxing products, palletizing products, sanitizing surfaces, correcting mistakes pertaining to wrong product information or weights and for some of the jobs that I performed I would complete some forms of paperwork.
Server Manager
Pizza Hut
02.2002 - 09.2005
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Enforced compliance with uniform and personal presentation standards.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Increased repeat business by establishing personal rapport with regular customers.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
Education
High School Diploma -
Henderson County Senior High School
Henderson, KY06-1985
Skills
- Management
- Site coordination
- Conflict resolution
- Site safety
- Site management
- Multitasking and organization
- Customer relationship management
- Safety procedures
- Flexibility and adaptability
- Documentation and reporting
- Supply ordering
- Shift scheduling
- Inventory management
- Customer service
- Facility oversight
- Teamwork and collaboration
Timeline
Site Manager
Extra Space Storage
09.2021 - Current
General Laborer
SFG Packing Plant
10.2005 - 09.2021
Server Manager
Pizza Hut
02.2002 - 09.2005
High School Diploma -
Henderson County Senior High School
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