Laurie Chapman
Pensacola,FL
Summary
Driven and personable professional with a proven track record in customer service and sales, honed at Waffle House. Skilled in payment processing and building rapport, I excel in fast-paced environments, consistently enhancing customer satisfaction. My approach has significantly contributed to repeat business, showcasing my ability to meet and exceed employer expectations.
Overview
35
35
years of professional experience
Work History
Sales Associate
Waffle House
Pensacola, Florida
09.1989 - 10.2024
- I'mGreeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Developed trusting relationships with customers by making personal connections.
Desk Attendant
Quality Inn
Pensacola, Florida
09.2020 - 01.2022
- Greeted customers in a friendly and professional manner.
- Assisted customers with questions, concerns, and requests for information.
- Provided directions to guests regarding hotel amenities.
- Processed check-ins and check-outs according to established procedures.
- Verified guest identification and credit cards prior to registration.
- Handled customer complaints in an efficient and professional manner.
- Maintained cleanliness of lobby area throughout the day.
- Compiled accurate billing statements for guests' accounts upon checkout.
- Maintained records of reservations and cancellations on computer system.
Education
High School Diploma -
Pensacola High School
Pensacola, FL06-1990
Skills
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Upselling
- Professional Demeanor
- Cleaning techniques
- Cash Handling
- Exceptional customer service
- New teller training
- Stocking and Receiving
- Building rapport
- Reliable and punctual
- Excellent communication skills
- Cash Handling Accuracy
- Customer Service
- Relationship Building
- Outgoing Personality
Timeline
Desk Attendant
Quality Inn
09.2020 - 01.2022
Sales Associate
Waffle House
09.1989 - 10.2024
High School Diploma -
Pensacola High School