Laurie Charboneau
Altru Hospital
Grand Forks,ND
19
years of professional experience
Dynamic food service professional with a strong work ethic and proven multitasking abilities, honed at Burger King. Successfully enhanced customer satisfaction through effective training programs and streamlined operations, while ensuring adherence to food safety standards. Recognized for problem-solving skills and attention to detail, driving efficiency and quality in fast-paced environments.
Work History
Food Service Worker
1 Year 5 Months- Prepared and served meals in accordance with dietary guidelines.
- Maintained cleanliness and organization of food service areas.
- Assisted in inventory management and stock replenishment processes.
- Supported kitchen staff during peak service times to ensure efficiency.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
General Manager
17 Years 6 Months- Oversaw daily operations to ensure efficient service delivery and product quality.
- Developed and implemented training programs to enhance team performance and customer satisfaction.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Led staff scheduling initiatives to optimize labor costs while maintaining service levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Problem-solving
Strong communication skills
Attention to detail
Team oriented
Fast-paced environment
Safe food handling
Cash register operation
Food preparation
Food and safety standards
Quality control
ServSafe
Timeline
Food Service Worker
Altru Hospital
04.2025 - CurrentRead More
General Manager
Burger King
09.2007 - 03.2025Read More
Emerson High School
High School Diploma
Read More