Laurie Corn
Remsen
Summary
Dynamic management professional excelling in high-demand environments by optimizing operations and enhancing customer experience. Known for fostering team collaboration and adaptability, ensuring alignment with evolving business needs. Expertise in strategic planning and operational management drives consistent improvements in productivity and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Indium Corporation
Utica
10.2025 - Current
- Conducted inspections on production lines for quality compliance and standards.
- Analyzed samples for defects using precision measurement tools and techniques.
- Documented findings and reported discrepancies to management and production teams.
District Manager
Contractor Connection
10.2022 - 02.2025
- Supervised various locations between 160-180 offices, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
Office Manager /Human Resources
Fire & Water Restoration, LLC
04.2016 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Managed accounts payable and receivable functions, ensuring timely processing of invoices and payments.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
OFFICE MANAGER
Aspen Dental
09.2014 - 03.2016
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
CASHIER/INSTALLED SALES MANAGER
Lowe's Home Improvement
05.2007 - 08.2014
- Welcomed customers and helped determine their needs.
- Coordinated with customers throughout the installation process, keeping them informed of progress and addressing any concerns or issues promptly.
- Streamlined communication between sales team and installers for a smoother project execution.
- Enhanced customer loyalty by proactively identifying potential issues and addressing them before they escalated, resulting in higher customer retention rates.
- Conducted regular performance evaluations for team members, providing constructive feedback on areas of improvement.
HOUSEKEEPER
Sugar Bush Bed & Breakfast
01.2004 - 05.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Diploma -
Remsen Junior Senior High School
Remsen, NY01-2006
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Policies and procedures
- Data analytics
- Business development
Additional Information
New York State General Adjuster License - License Number: IA-1616590
Certification
- Lean Sigma Six Green Belt
Timeline
Quality Control Technician
Indium Corporation
10.2025 - Current
District Manager
Contractor Connection
10.2022 - 02.2025
Office Manager /Human Resources
Fire & Water Restoration, LLC
04.2016 - 01.2020
OFFICE MANAGER
Aspen Dental
09.2014 - 03.2016
CASHIER/INSTALLED SALES MANAGER
Lowe's Home Improvement
05.2007 - 08.2014
HOUSEKEEPER
Sugar Bush Bed & Breakfast
01.2004 - 05.2006
Diploma -
Remsen Junior Senior High School