Accounts Receivable Manager
Pools and Spas Service
- Created monthly reports detailing accounts receivable performance metrics for senior management review.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Implemented training programs for new hires within the accounts receivable department, ensuring consistent quality standards across the team.
- Developed and maintained strong client relationships, fostering trust and open communication.
- Prepared bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Processed incoming payments in accordance with established financial policies.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Collaborated with sales and customer service departments to align strategies that improve client retention and payment practices.
- Optimized payment collection methods, introducing flexible payment options for clients.
- Boosted customer satisfaction, resolving disputes and queries in timely and efficient manner.
- Streamlined communication channels with clients, enhancing clarity and frequency of invoicing and payment reminders.
- Ensured timely payments from clients through effective communication and proactive followups.
- Reduced outstanding account balances through diligent follow-up on past due invoices.
- Conducted thorough credit reviews to minimize potential risks while maximizing company revenues.
- Negotiated with delinquent accounts, successfully recovering significant amounts of outstanding revenue.
- Developed and implemented credit policies that significantly reduced number of delinquent accounts.
- Improved cash flow by aggressively following up on overdue accounts and negotiating payment plans.