Laurie Dash
North Salt Lake,UT
Summary
Experienced Billing Specialist skilled in insurance claims processing and patient account reconciliation. Ensures compliance and enhances customer satisfaction through effective communication and problem resolution. With over three years of hands-on experience in billing software and electronic billing management, resolves discrepancies and builds strong relationships with patients, healthcare providers, and insurance companies.
Overview
6
6
years of professional experience
Work History
Billing Specialist
Intermountain Healthcare
St. George, Utah
01.2004 - 10.2007
- Processed patient billing statements accurately and efficiently.
- Reviewed insurance claims for completeness and compliance with policies.
- Communicated with patients regarding billing inquiries and payment options.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Managed electronic billing systems to ensure timely submissions and updates.
- Answered customer inquiries regarding billings, payments, account status.
Customer Service Representative
Blue Cross Blue Shield of Utah
Salt Lake City, Utah
04.2002 - 10.2003
- Handled escalated customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted members with inquiries about health plan options and benefits.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated members on preventive care services and wellness programs.
- Processed claims and resolved issues using internal software systems.
- Maintained accurate records of member interactions in the database.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Medical Billing/Coding
Everest College
West Valley City, UT04-2002
High School Diploma -
Navajo Mountain High School
Navajo Mountain, Utah05-2000
Skills
- Insurance claims processing
- Billing compliance review
- Patient account reconciliation
- Electronic billing
- Billing software
- Customer relationship management
Timeline
Billing Specialist
Intermountain Healthcare
01.2004 - 10.2007
Customer Service Representative
Blue Cross Blue Shield of Utah
04.2002 - 10.2003
Associate of Arts - Medical Billing/Coding
Everest College
High School Diploma -
Navajo Mountain High School