Laurie Davidson
Wimauma,FL
Summary
Customer focused individual with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives. Putting smiles on people’s faces and having returned guests is the goal. Working for a structured company with strong values and growth, as well as being on a strong team of co-workers in a solid fun but serious environment.
Overview
13
13
years of professional experience
Work History
Server Guest Specialist
Flemings Prime Steakhouse and Wine Bar
Bradenton, Florida
01.2025 - Current
- Guest recognition; welcoming in, point of guests reservations
- Tour guiding the menu
- Guest interaction, allergy no allergy
- Acknowledging the guest in professional manner
- Course separation, prebussing, crumbing,
- Set up silverware for each course
- Upselling
- Wine knowledge and alcohol knowledge
- Polishing silverware and glasses
- Resetting all tables with proper table cloths for fine dining experience
Server
Cheesecake Factory Inc
Sarasota, Florida
07.2023 - 10.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Longboat Key Club
Longboat Key, Florida
02.2020 - 06.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers
- Side work
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Bus Driver
Gainesville City Schools
Gainesville, GA
07.2012 - 06.2022
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Cleaned interior of buses regularly including vacuuming floors and wiping down surfaces.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Maintained vehicle safety by monitoring, instructing and correcting passengers.
- Handled passenger emergencies or disruptions.
- Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
- Advised passengers to be seated and orderly while on vehicles.
- Kept accurate logs of all deliveries and trips.
Loader
UPS
Gainesville
09.2019 - 02.2020
- Unloaded materials by hand or with equipment to help team meet work demands.
- Placed parts on trailer safely to reduce damage during shipment.
- Sorting of boxes in smalls.
- Seasonal position.
Grocery Stock Clerk
Publix
Gainesville, Georgia
03.2016 - 11.2019
- Updated products with new pricing or temporary promotion signs to increase sales.
- Collaborated with team members to accomplish tasks efficiently during busy hours.
- Faced products on shelves and displays to meet company policies.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Assisted customers in locating desired items in store or online.
- Operated cash register efficiently during peak business hours.
- Palletized merchandise for easy movement to sales floor locations.
- Lifted materials of varied weights on regular basis.
- Ensured shelves were properly stocked with merchandise and rotated products according to expiration dates.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assisted with unloading freight trucks at the start of each shift.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Restocked shelves throughout the day as needed based on customer demand.
- Organized backroom storage areas for efficient retrieval of items.
- Updated product labels to reflect accurate pricing.
Barista
Starbucks
Gainesville, Georgia
09.2017 - 10.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created complex, hand-crafted beverages based upon customer preferences.
Server
Olive Garden Restaurant
Gainesville, GA
05.2014 - 02.2018
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Sarasota High School
Sarasota, FL06-1992
Some College (No Degree) -
University South Florida
Bradenton, FLSkills
- Supply Restocking
- Food Running
- Food Delivery
- Guest Engagement
- Table resetting
- Beverage Preparation
- Effective customer upselling
- Point of sale system
- Sales Techniques
- Professional Appearance
- Sales expertise
Timeline
Server Guest Specialist
Flemings Prime Steakhouse and Wine Bar
01.2025 - Current
Server
Cheesecake Factory Inc
07.2023 - 10.2024
Server
Longboat Key Club
02.2020 - 06.2023
Loader
UPS
09.2019 - 02.2020
Barista
Starbucks
09.2017 - 10.2019
Grocery Stock Clerk
Publix
03.2016 - 11.2019
Server
Olive Garden Restaurant
05.2014 - 02.2018
Bus Driver
Gainesville City Schools
07.2012 - 06.2022
High School Diploma -
Sarasota High School
Some College (No Degree) -
University South Florida