Laurie Doyle
San Clemente,CA
Summary
Proven track record in enhancing guest experiences and streamlining operations at Makai Cafe, showcasing exceptional customer service and a strong work ethic. Expert in high-volume dining management and POS systems, significantly improving service efficiency. Cultivated team collaboration and customer loyalty through personalized service and operational excellence.
Overview
9
9
years of professional experience
Work History
Server
Makai Cafe
06.2021 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
La Vita Dolce
07.2020 - 06.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Manager on Duty
Shugrues Restaurant
04.2016 - 07.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Server/Main Bartender
Juicey's
03.2015 - 03.2016
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Improved dining experience by providing prompt, attentive service to guests.
Education
High School Diploma -
Round Valley High School
Springerville, AZSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- High-volume dining
Accomplishments
- Part of Lake Havasu City Rotary Club
- Part of Lake Havasu Area Chamber of Commerce Leadership Program
Timeline
Server
Makai Cafe
06.2021 - 06.2024
Server
La Vita Dolce
07.2020 - 06.2021
Manager on Duty
Shugrues Restaurant
04.2016 - 07.2020
Server/Main Bartender
Juicey's
03.2015 - 03.2016
High School Diploma -
Round Valley High School