Assistant Commissary Manager
Texas Department of Criminal Justice, TDCJ
Tennessee Colony
11 1995 - 01 2024
- Introduced new products into the commissary mix by researching market trends and identifying items aligned with customer preferences.
- Ensured compliance with all health and safety regulations, maintaining a clean and safe shopping environment for customers.
- Facilitated smooth transitions during management changes by supporting incoming personnel with comprehensive documentation of processes.
- Increased commissary efficiency by implementing new inventory management systems and procedures.
- Maintained a high level of customer satisfaction with exceptional service and product availability.
- Oversaw the hiring, training, and supervision of staff to ensure a productive and professional work environment.
- Addressed customer concerns promptly, resolving issues to maintain positive relationships and encourage repeat business.
- Updated store layout regularly to keep merchandise fresh and enticing for shoppers while maximizing space utilization.
- Enhanced overall store appearance with regular maintenance checks and timely repairs, contributing to a welcoming shopping environment.
- Reduced food waste by closely monitoring expiration dates and rotating stock accordingly.
- Coordinated special events such as holiday promotions or clearance sales to increase revenue opportunities.
- Conducted regular performance reviews for staff members, providing constructive feedback on areas for improvement.
- Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal product turnover.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.