Laurie Glazier

• Conducted patient intake processes to gather essential medical information.
• Utilized electronic health record systems to document patient interactions accurately.
• Maintained confidentiality and compliance with HIPAA regulations during intake procedures.
• Answered and logged incoming inquiries via phone, fax, and email.
• Coordinated with external agencies to facilitate continuity of care for clients.
• Verified insurance eligibility and benefits, clarifying patient liabilities for defined services.

• Trained and mentored new medical assistants in office protocols and procedures.
• Participated in meetings with department heads to communicate updates and implement policy changes.
• Made calls to existing patients to ensure their well-being.

• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Answered phones, scheduled appointments, and managed patient flow, ensuring a welcoming environment for visitors.
• Maintained accurate medical records through efficient filing, charting, transcription, and data entry into the electronic health record system.
• Organized patient charts before each day's clinic sessions began.
• Registered new patients into the practice management software program, accurately entering demographic information.
• Operated x-ray and other diagnostic tests.
• Processed invoices for payment using accounting software applications.

• Assisted healthcare providers with patient examinations and procedures.
• Administered medications and vaccinations according to physician instructions.
• Provided education to patients on treatment plans and medication instructions to enhance understanding and adherence.
• Performed basic laboratory tests and processed specimens accurately.
• Supported physicians in patient care by taking vital signs, gathering patient histories, and preparing patients for examinations to ensure efficient workflow.
• Facilitated communication between patients and physicians regarding concerns, condition updates, and refill requests to support timely treatment.
• Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.

• Ensured cleanliness and organization of clinic environment to enhance patient experience.
• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
• Performed x-ray procedures to assist in patient diagnosis.
• Maintained organized filing systems for patient records and administrative documents.
• Coordinated database systems for customer contact information management to support efficient communication.
• Developed financial plans and presented them to patients to facilitate informed treatment decisions.

• Facilitated patient intake and maintained precise patient records.
• Educated patients on screening processes and addressed health inquiries.
• Conducted urine analysis for dot/on-dot and instant drug testing.
• Administered breath alcohol tests to ensure compliance.
• Secured specimens for hair follicle testing with strict protocols.
• Measured and recorded vital signs to support clinical assessments.
• Performed pulmonary function, respirator fit, and hearing tests.
• Participated in on-call rotation to provide timely support.

• Managed multi-line phone system to route calls efficiently and professionally.
• Distributed mail between corporate office and subsidiaries, ensuring timely delivery and effective communication.
• Processed weekly vendor check mailings and coordinated bank deposit drop-offs, maintaining financial accuracy and compliance.
• Supported accounts receivable by entering vendor invoices accurately.
• Researched and secured store credits for vendors and subsidiaries.
• Maintained secure corporate files, including customer tax exemption documentation.
• Ordered and managed inventory of office supplies, optimizing resource availability for day-to-day operations.

Sourced, screened, and interviewed candidates during recruitment and hiring initiatives.

• Reviewed applicant resumes to match qualifications with job requirements.
• Facilitated new hire process by scheduling candidate appointments and preparing necessary documentation.
• Conducted reference checks on prospective employees during pre-employment procedures.
• Maintained vendor relationships to improve candidate sourcing for open positions, facilitating timely placements.
• Monitored temporary staff performance throughout assignments, providing feedback to optimize work quality.
• Processed payroll for 80+ employees, achieving 100% accuracy in compensation calculations.
• Managed employee data in HRIS, ensuring the accuracy of all records.