Laurie Glynn
LOUISVILLE,KY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Store Manager
Michaels
09.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
Operations Manager
Michaels
02.2015 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Michaels
02.2013 - 08.2015
Assistant Store Manager
Michaels
09.2001 - 02.2013
Education
No Degree - Psychology
Portland Community College
Portland, ORSkills
- POS Systems
- Team Development
- Revenue Generation
- Report Generation
- Customer Service Management
- Store Merchandising
- Loss Prevention
- Retail Inventory Management
- Strategic Thinker
- Staff Training and Development
- Work Planning and Prioritization
- Financial Operations Management
Timeline
Store Manager
Michaels
09.2022 - Current
Operations Manager
Michaels
02.2015 - 08.2022
Store Manager
Michaels
02.2013 - 08.2015
Assistant Store Manager
Michaels
09.2001 - 02.2013
No Degree - Psychology
Portland Community College
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