Tammie Shaw
Gardendale,TX
Summary
Dynamic Customer Experience Manager at Michaels with a proven track record in building client relationships and resolving complex issues. Skilled in training and development, I enhance team performance while driving customer satisfaction. Recognized for effective communication and problem-solving aptitude, I consistently achieve service goals and foster a collaborative environment.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
33
33
years of professional experience
Work History
Customer Experience Manager
Michaels
11.2023 - 08.2025
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Established performance and service goals and held associates accountable for individual performance.
- Developed new employees and oversee customer relations. Interacting with customers to locate items or solve problems. Cash handling for whichever shift I was in charge of. Supporting the store manger in all store functions. Oversee and support team members in fulfilling job expectations. Unloading the truck when needed as well as sorting products for the replenishment team to restock shelves. Restocking shelves and rearranging shelves and products as per updated planograms. Performance assessment of current employees.
Assistant Manager
Waters Snacks and More
02.2023 - 11.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barber
Sports Clips Haircuts
02.2022 - 02.2023
- Consulted with clients to assess personal style preferences and unique needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Consistently received positive performance reviews from guests.
- Counted and documented opening and closing cash amounts daily.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered incoming telephone calls and scheduled appointments for clients.
- Distributed business cards outside of salon to generate new business.
- Resolved guest complaints about service or style.
- Styled hair according to customer preferences.
Cashier/Replenishment Team Member
Michaels
08.2021 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
Barber/Owner/Operator
Shears N Razors
10.2018 - 06.2021
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
- Managed complex appointment schedule for high-volume client base.
- Consulted with customers to understand hair cut, color and styling desires.
- Managed shop administration with attention to detail, including scheduling, ordering and customer service.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Applied range of waxes, creams, gels and pomades to client hair to achieve style goals.
- Offered clients variety of facial shaving services using both modern and traditional techniques.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Completed full and partial shaves with clippers and standard and straight razors.
- Maintained regular client list and successfully handled walk-in customers.
Barber/Owner/Operator
Tammie's Barbering
01.2002 - 06.2021
- Helped clients feel relaxed and improved experiences with use of scalp massage and related treatments.
- Installed extensions and worked with various hair pieces to give clients desired looks.
- Advised clients on how best to care for hair and maintain health between visits.
- Maintained knowledge of styles of women, teens and young girls to offer comprehensive hair care services.
- Used highlights and lowlights to customize client hair color to match preferences.
- Completed quality haircuts and styling for men, women and children.
- Tracked changing trends for men, teens and boys to best serve core clientele.
- Operated clippers and shears to create customized looks.
- Worked with relaxers and other chemicals to change texture of clients hair.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Managed day-to-day business operations.
Cashier
Walmart
08.2014 - 01.2015
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
Professor's Field Studies Assistant
Colorado Mountain College
06.1992 - 05.1993
- Provided students with constructive, encouraging and corrective feedback.
- Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
- Graded tests and assignments and uploaded to school database.
- Identified research opportunities for students, assisting with gathering data and drawing conclusions for projects.
- Created dynamic learning environment that valued instructor and student interaction.
- Created materials and exercises to illustrate application of course concepts.
Education
No Degree - Barbering
Glenwood Barber And Beauty Academy
Glenwood Springs, CO09-2001
No Degree - Cosmetology
Glenwood Barber And Beauty Academy
Glenwood Springs, CO05-2001
Associate of Science - Geological And Earth Sciences
Colorado Mountain College
Glenwood Springs, CO06-1992
Associate of Arts -
Colorado Mountain College
Glenwood Springs, CO01-1991
Skills
- Task prioritization
- Decision-making
- Professionalism
- Organizational skills
- Effective communication
- Multitasking
- Training and development
- Problem-solving aptitude
- Public relations
- Goal setting
- Training and onboarding
- Continuous improvement
- Creative thinking
- Detail-oriented
Timeline
Customer Experience Manager
Michaels
11.2023 - 08.2025
Assistant Manager
Waters Snacks and More
02.2023 - 11.2023
Barber
Sports Clips Haircuts
02.2022 - 02.2023
Cashier/Replenishment Team Member
Michaels
08.2021 - 02.2022
Barber/Owner/Operator
Shears N Razors
10.2018 - 06.2021
Cashier
Walmart
08.2014 - 01.2015
Barber/Owner/Operator
Tammie's Barbering
01.2002 - 06.2021
Professor's Field Studies Assistant
Colorado Mountain College
06.1992 - 05.1993
No Degree - Barbering
Glenwood Barber And Beauty Academy
No Degree - Cosmetology
Glenwood Barber And Beauty Academy
Associate of Science - Geological And Earth Sciences
Colorado Mountain College
Associate of Arts -
Colorado Mountain College
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