Laurie Harkins
Enfield,CT
Summary
To find a full time opportunity to use my
knowledge with solid background in handling financial transactions and maintaining accurate records. Proven ability to efficiently manage while ensuring compliance with all regulations and procedures.
Overview
22
22
years of professional experience
Work History
Cage Cashier
MGM Springfield
06.2024 - Current
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Conduct both Marker and Front Money transactions on patron accounts.
Team Member
Pizza Hut
11.2019 - 11.2020
- Stood in for General Manager when he had to step away
- Deliver food to customer's homes
- Prep and prepare the orders to be delivered for other drivers as well as in store and next day preparation.
- Cashier and balance the register for myself and drivers at the end of shift.
- Help with scheduling
Cafeteria Worker
Town of Agawam School Cafeteria
09.2010 - 03.2012
- Served kids in their lunch at the elementary, middle, junior, and high school in Agawam
- Cashier
- Prepared and cooked the food
- Clean and stocked for next day
Owner/Cust Serv. Rep./Delivery
RBG Foods
01.2003 - 01.2010
- Owned and operated Italian Ice business
- Make and prepare the Italian ice
- Deliver to our customers using a freezer truck
- Answer phones to take orders and concerns
- Accounts receivables and payables using Peachtree Accounting
- Manage the office
- Maintain the store such as programming the register, cashiering, and order taking
- Cold calling to get off premise functions such as Vintage Base Ball games, Agawam Town Green concerts, and other commercial businesses such as restaurants, convenience stores, and grocery stores to sell our product
Customer Account Executive
Comcast Cable Co
01.2006 - 01.2008
- Acts as a point of contact for Billing, Account Maintenance, and general inquires on all products
- Responsible for achieving performance metrics
- Approach sales as a way of helping our customers receive the best value for their money
- Promote and upsell company products to achieve sales goals
- Process all transactions in adherence to company billing and collection policies
- Own customer experience and act as an ambassador for Comcast
- Identify outages, audit work, disconnects in error, etc
- Promotes products and services and leverages all calls for sales opportunities
Education
High School Diploma -
Agawam, MANo Degree - Computerized Accounting
St. John's School of Business
West SpringfieldSkills
- Account Management
- Management
- Computer hardware
- Databases
- Customer support
- Accounting
- Supervising experience
- Banking
- Administration and business
- Microsoft Office Suite
- Employee relations
- Accounting/Bookkeeping software
- Bank Reconciliation
- Communication skills
- Organizational skills
- Payroll
- Shift management
Timeline
Cage Cashier
MGM Springfield
06.2024 - Current
Team Member
Pizza Hut
11.2019 - 11.2020
Cafeteria Worker
Town of Agawam School Cafeteria
09.2010 - 03.2012
Customer Account Executive
Comcast Cable Co
01.2006 - 01.2008
Owner/Cust Serv. Rep./Delivery
RBG Foods
01.2003 - 01.2010
High School Diploma -
No Degree - Computerized Accounting
St. John's School of Business
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