Laurie Longoria
8014 Remuda Dr ,TX
Summary
Dynamic receptionist with proven expertise at Urology San Antonio, excelling in organization and customer relations. Enhanced office efficiency through effective scheduling and data entry, while fostering positive client interactions. Recognized for maintaining confidentiality and streamlining communication between patients and medical staff, ensuring a seamless experience for all.
Overview
19
19
years of professional experience
Work History
Receptionist
Urology San Antonio
San Antonio, TX
03.2023 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled patient appointments using electronic health record (EHR) systems to optimize office flow.
- Maintained organized patient files, ensuring compliance with privacy regulations and data accuracy.
- Assisted patients with insurance inquiries and verification processes, enhancing overall service quality.
- Collaborated with clinical staff to streamline check-in procedures, improving patient experience and satisfaction.
- Trained new receptionists on office protocols and software applications for seamless integration into the team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist
Advanced Spine
San Antonio, TX
11.2015 - 03.2016
- Processed billing information accurately, minimizing errors and improving payment collection timelines.
- Coordinated communication between patients and medical professionals, facilitating timely responses to inquiries.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
Bri San Antonio MRI
San Antonio, TX
08.2013 - 01.2014
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Sports Medinice Associates of San Antonio
San Antonio, TX
02.2007 - 05.2012
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
High School Diploma -
John Jay High School
San Antonio, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
Timeline
Receptionist
Urology San Antonio
03.2023 - Current
Receptionist
Advanced Spine
11.2015 - 03.2016
Receptionist
Bri San Antonio MRI
08.2013 - 01.2014
Receptionist
Sports Medinice Associates of San Antonio
02.2007 - 05.2012
High School Diploma -
John Jay High School