Laurie O'Connor
Saint Petersburg,FL
Summary
Bilingual professional with experience in multiple positions within the hospitality industry. Expert in hotel operations. Customer service driven, outgoing, team player. Successfully resolves high-pressure situations thru excellent conflict resolution skills. Achieves high levels of guest satisfaction through effective management rental operations. Seeks to add value to your organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vacation Rental Manager
Malyn Condo/Resort
Treasure Island, Florida
10.2025 - Current
- Oversee daily hotel operations, ensuring exceptional guest service and satisfaction.
- Analyze guest feedback to make improvements.
- Implement marketing strategies to increase hotel visibility and attract diverse clientele.
- Maintain high standards of cleanliness.
- Promote teamwork.
- Implement sales management strategies to maximize room rates, occupancy levels, and overall profitability.
- Regularly analyze guest feedback to identify and address areas where improvements could be made.
Groundskeeper/Cleaner
Bilmar Beach Resort
Treasure Island, FL
02.2025 - Current
- Conduct regular inspections of facilities to identify maintenance needs and prevent potential issues.
- Developed checklists for daily cleaning tasks, ensuring consistency and thoroughness across all areas serviced.
- Remove trash, debris and other waste materials from premises.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Adapt quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visitors.
- Uphold cleanliness standards ensuring compliance with health regulations.
- Keep public pathways clear of safety hazards and spills with regular checks and attention.
- Maintain cleanliness of the beachfront ensuring litter & debris removed daily,
- Assist in event setup( weddings, conferences, reunions )and teardown, ensuring spaces were clean and ready for use before and after events.
- Maintain cleanliness of restaurant, ensuring all areas including lobby, bathrooms, outside dining, deck, dry storage are spotless.
- Ensure event space, sundeck and ballroom are showroom ready.
- Assist housekeeping department.
Houseman
Cambria Hotel
Madeira Beach, FL
03.2024 - 06.2025
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Educated new employees on housekeeping standards.
- Coordinated with front desk and maintenance teams to resolve repair issues.
- Supported the housekeeping team by stripping up to 60 rooms per day and removing trash from rooms.
- Assisted in the laundry department. Washed and folded 100 room laundry.
- Responsible for keeping pool towels stocked.
- Maintained a positive attitude even during high-pressure situations.
- Maintained cleanliness of lobbies, hallways, restrooms, and elevators.
- Followed established procedures for handling lost-and-found items.
- Cleared trash receptacles throughout the property on a regular basis.
- Reported maintenance issues.
- Helped housekeepers get rooms ready during high peak times
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Upheld brand standards consistently by adhering to all policies and procedures regarding cleanliness, and safety.
- Met hotel guidelines by responding to guest requests for extra towels, bedding, and other amenities within 15 minutes.
Assistant Poperty Manager
Bayside Inn & Marina
Treasure Is, FL
11.2023 - 03.2024
- Lived on premise to ensure 24 hour availability.
- Adhered to strict time schedules to ensure all rooms are ready for guest arrival.
- Report damages or repairs to maintenance department.
- Performed housekeeping duties.
- Replaced dirty linens and towels.
- Performed laundry duties.
- Restocked guest room amenities.
- Cleaned hotel lobby and office.
- Maintained grounds, ensuring cleanliness and order.
- Cleaned pool, BBQ area, guest laundry room & guest bathroom
- Answered guest questions and addressed concerns.
Groundskeeper
Beach Life Cottages/Vacation Rentals
Treasure Is, FL
01.2021 - 10.2023
- Worked closely with property manager to ensure smooth operation of vacation rentals.
- Used time management skills and prioritized work according to guest check-in and arrival time.
- Communicated guest request to front desk.
- Ensured cleanliness of shared spaces and outdoor amenities such as firepits, bbq grills, patio furniture and beach chairs.
- Applied mulch to garden beds.
- Applied weed and pest control chemicals.
- Pruned trees and bushes.
- Planted trees, bushes and flower beds.
Housekeeping Supervisor
Beach House Hotel
Treasure Is, FL
01.2021 - 10.2023
- Lived on premises. Worked closely with management to review work load, checkin/outs in order to prioritize room cleans.
- Perform walk through of rooms to report any damages, missing items to be replaced or repaired.
- Communicate damage to maintenance and schedule appointments for needed repairs.
- Clean the efficiencies paying close attention to detail. Stocked kitchens and bathrooms, changed linens, made beds, emptied garbage and mopped floors.
- Greeted Customers, assisted with check in process, provided general information about the the area.
- Resolved guest concerns or complaints.
- Keep track of inventory and supplies. Reordered supplies.
- Trained new employees on hotel policy and procedures.
- Responsible for cleaning common areas.
- Deep cleaned efficiencies during the off season.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor's degree - International Business
Bowling Green State University
Bowling Green, OHSkills
Conflict resolution
Customer service
Attention to detail
Fluent in Spanish
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Vacation Rental Manager
Malyn Condo/Resort
10.2025 - Current
Groundskeeper/Cleaner
Bilmar Beach Resort
02.2025 - Current
Houseman
Cambria Hotel
03.2024 - 06.2025
Assistant Poperty Manager
Bayside Inn & Marina
11.2023 - 03.2024
Groundskeeper
Beach Life Cottages/Vacation Rentals
01.2021 - 10.2023
Housekeeping Supervisor
Beach House Hotel
01.2021 - 10.2023
Bachelor's degree - International Business
Bowling Green State University