Laurie Poznanski
Racine
Summary
Dedicated Customer Order Specialist with a proven track record in enhancing customer satisfaction through effective order processing and communication. Known for organizational skills and problem-solving abilities, driving significant improvements in service delivery.
Dedicated Customer Order Specialist with a proven track record in enhancing customer satisfaction and streamlining order processing. Skilled in multitasking, relationship building, and maintaining high attention to detail.
Overview
22
22
years of professional experience
Work History
Customer Order Specialist
Home Depot
Racine, WI
04.2004 - Current
- Processed customer orders efficiently through order management systems.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Coordinated with supply chain teams to ensure timely product availability.
- Implemented improvements to streamline order processing workflows.
- Trained new staff on order processing procedures and systems usage.
- Led cross-department collaboration efforts to enhance service delivery standards.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
- Collaborated with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Managed complex orders, coordinating with multiple departments to ensure successful delivery and installation.
- Maintained high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Assisted call-in customers with questions and orders.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WISkills
- Empathy and patience
- Verbal and written communication
- Written and oral communication
- Pipeline management
- Time management abilities
- Self motivation
- Task prioritization
- Relationship building
- Organizational skills
- Multitasking
- Attention to detail
- POS systems
- Payment processing
- Cash handling
- Order monitoring
Timeline
Customer Order Specialist
Home Depot
04.2004 - Current
High School Diploma -
Wisconsin Lutheran High School