Summary
Overview
Work History
Education
Skills
Timeline
Generic
Laurie Pugh

Laurie Pugh

Moses Lake,WA

Summary

Dynamic Lead Dispatcher and Scheduling Specialist at People For People, adept at optimizing transportation schedules and enhancing service delivery. Recognized for implementing process improvements that significantly reduced delays. A logical thinker with exceptional communication skills, I excel in training teams and delivering outstanding customer service.

Overview

28
28
years of professional experience

Work History

Lead Dispatcher and Scheduling Specialist

People For People
02.1998 - 04.2026
  • Coordinated transportation schedules to optimize resource allocation and improve service delivery.
  • Lead Dispatch/Scheduling team, ensuring timely communication and adherence to operational protocols.
  • Implemented process improvements that enhanced workflow efficiency and reduced delays in service response.
  • Trained new dispatch staff on routing software and best practices for effective customer service.

Education

High School Diploma -

Moses Lake High School
Moses Lake, WA

Skills

  • Attention to detail
  • Multitasking and organization
  • Problem-solving

Great Customer Service skills

Team Player

Logical and Analytical Thinker

Typing skills

Fast learner

Exceptional internal and external communication skills

Timeline

Lead Dispatcher and Scheduling Specialist

People For People
02.1998 - 04.2026

High School Diploma -

Moses Lake High School
Laurie Pugh