Laurie Race
Tacoma,WA
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
True Blue, Inc. / People Ready
Tacoma, WA
10.2016 - 03.2024
- Delivered tailored temporary labor solutions to meet diverse business needs, significantly enhancing client operations and workforce efficiency
- Managed high-volume customer communications via Salesforce, expertly handling inbound calls and email inquiries to ensure seamless customer service
- Provided detailed explanations of service offerings and processes, effectively addressing customer questions and directing them to appropriate local People Ready offices across multiple states
- Thoroughly researched and resolved customer and associate issues, ensuring timely and satisfactory solutions
- Maintained comprehensive knowledge of company products and services, enabling prompt and accurate responses to client inquiries, boosting customer satisfaction and loyalty
Customer Service
Waste Connections/Lemay
Fife, WA
01.2015 - 09.2016
- Managed inbound customer inquiries to set up new accounts and services, facilitating new business acquisitions and revenue generation
- Recovered numerous in past due accounts over a 2-year period, through effective communication and negotiation while minimizing service disruption
- Enhanced customer satisfaction by resolving service issues promptly and efficiently, contributing to a significant improvement in customer retention rates
Collections/Government
NCO Financial Systems, Inc.
Federal Way, WA
01.2013 - 12.2014
- Executed strategic outbound call campaigns to recover past due accounts, achieving a positive increase in debt recovery rates and significantly enhancing overall collection efficiency
- Assisted customers in setting up payment plans and processing payments, which led to an improvement in customer compliance and debt resolution rates
- Maintained up-to-date knowledge of federal and state regulations, including FDCPA rules, ensuring 100% compliance and reducing legal risks associated with debt collection practices
Customer Service Representative
Allied Waste/Republic Services
Timeline
Customer Service Specialist
True Blue, Inc. / People Ready
10.2016 - 03.2024
Customer Service
Waste Connections/Lemay
01.2015 - 09.2016
Collections/Government
NCO Financial Systems, Inc.
01.2013 - 12.2014
Customer Service Representative
Allied Waste/Republic Services