Laurie Rager
Tewksbury
Summary
Proven leader in administrative efficiency, notably at Concord Hillside Medical, where I streamlined workflows and mentored staff, enhancing operational productivity. Expert in Microsoft Excel and adept at maintaining confidentiality, my approach has consistently improved service delivery and recordkeeping accuracy.
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
17
17
years of professional experience
Work History
Administrative Clerk
WAP Services/EMSI
08.2018 - 01.2021
- Answer and direct calls.
- Uploaded documents to the examiners emails for life insurance exams to be completed.
- Scanned documents to life insurance companies for approval.
- Order office supplies.
- Keep storage room clean and organized.
- Distribute mail.
- Operate standard office equipment.
- Review forms & documents for accuracy and completeness.
- Make photocopies, fax documents.
- Scheduling and perform urine drug screening for DOT.
- Schedule and retrieve DNA samples for paternity.
- Scheduling and perform fingerprinting for the FBI.
- Entered data into system and updated customer contacts with information to keep records current.
Administrative Clerk
Lahey Behavioral Health
09.2014 - 09.2017
- Answer & Direct phone calls.
- Check in clients for appointments.
- Collect copays upon arrival.
- Schedule future appointments for Mental health therapist.
- File provider notes in the patients chart.
- Scan/upload documents to attach in the patients EMR.
- Distribute incoming mail.
- Ensure providers had proper documentation to perform their job.
- Monitor paper record & EMR to ensure accuracy.
- Monitor paper records to be purged and sent to storage.
- Review forms,documents (ROI's & Health Care Proxy's) for accuracy and completeness.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Team Leader-Medical Records
Concord Hillside Medical
05.2004 - 10.2013
- Team Leader of the medical records department.
- Gather documents from medical providers to be filed/scanned into the patients medical records.
- Monitor paper record & EMR to ensure accuracy, monitor paper records to be purged and sent to storage.
- Order office supplies.
- Responsible to help with training new employees.
- Fax & scan documents upon patient request while adhering to the HIPPA policy.
- Received & tracked outside records on an excel spreadsheet.
- Answer and direct phone calls.
- Create charts for new patients.
- Review forms, documents (ROI's, & Health Care Proxy's) for accuracy and completeness.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
Education
High School Diploma -
Tewksbury Memorial High School
Tewksbury05-1992
Skills
- Attention to detail
- Maintaining confidentiality
- Customer follow-up
- Filing systems
- Documentation and recordkeeping
- Overseeing daily activities
- Calendar coordination
- Scheduling appointments
- Document management
- Supply ordering
- Office supply management
- Cash handling
- Schedule management
- Customer service
- Multitasking
- Employee training
- Microsoft Excel
- Task delegation
- Document filing
Timeline
Administrative Clerk
WAP Services/EMSI
08.2018 - 01.2021
Administrative Clerk
Lahey Behavioral Health
09.2014 - 09.2017
Team Leader-Medical Records
Concord Hillside Medical
05.2004 - 10.2013
High School Diploma -
Tewksbury Memorial High School
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