Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Schneider

Richmond,Illinois

Summary

Ready to offer exceptional leadership and planning abilities to take on new role in a professional setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in uprising standards and market trends.

Overview

10
10
years of professional experience

Work History

Director of Operations

Chicago Pool And Spa
Richmond , Illinois
03.2019 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored budget and utilized operational resources.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

Project Coordinator

Dream Pool
Gilberts , Illinois
02.2017 - 12.2018
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Gathered requirements for ongoing projects and organized details for management use.

Customer Service Manager

Greenify Custom Inc
Solon Mills, Illinois
11.2012 - 01.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Education

Phlebotomy

ECC
Elgin, IL
06.1995

Skills

  • Program Optimization
  • Focus and Follow-Through
  • Records Organization and Management
  • Originality and Creativity

Timeline

Director of Operations

Chicago Pool And Spa
03.2019 - Current

Project Coordinator

Dream Pool
02.2017 - 12.2018

Customer Service Manager

Greenify Custom Inc
11.2012 - 01.2017

Phlebotomy

ECC
Laurie Schneider