Laurie Smrz
Summary
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
33
33
years of professional experience
Work History
Director of Urgent Care Services
Children's Wisconsin
01.2020 - Current
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Led the development of the annual budget including volume forecasting, FTE allocations, and expense management.
- Assisted in the development of the Urgent Care strategic plan to promote growth, ensure quality, and financial accountability.
- Determined and implemented benchmarks for performance measures.
- Expanded into new markets, conducting thorough market analysis.
- Leveraged data analytics insights to evaluate urgent care performance and opportunities for expansion and growth,
- Developed a high performing team with strong engagement year over year.
- Collaborated with system leaders on department organizational initiatives.
- Increased workforce and identified positions to meet the demands of changing volumes and acuities in the urgent care setting.
Urgent Care Manager
Children's Wisconsin
11.2015 - 01.2020
- Effectively managed the daily operations of all urgent care locations.
- Developed staffing plans to ensure adequate coverage across all urgent care locations.
- Created and monitored operational policy and procedures for Urgent Care.
- Analyzed monthly financials to identify progress, risks, and opportunities.
- Ensured compliance with all regulatory requirements.
- Assisted in the development of the unit orientation program.
- Completed all required performance evaluations in a timely manner.
Asthma Program Coordinator
Children's Hospital of WI
03.2006 - 11.2015
- Participated in the treatment of asthma patients and families.
- Identified educational needs of patients/families/staff and provide resources to assist in increasing the knowledge and management of asthma
- Collaborated with the Asthma Operations Team, Asthma Steering Committee, and Outcomes Department to develop, implement, and evaluate asthma programs
- Coordinated the Fight Asthma Milwaukee Allies Care Coordination/Case Management Committee and The Clinical Quality Improvement Committee
- Provided education on asthma management to community school based nurses, teachers and coaches,
Asthma Research Nurse
Medical College of WI
07.2004 - 02.2006
- Recruited patients for asthma research studies
- Provided case management services and asthma education to inner city children and their families
- Trained parents to mentor other families with asthma in their communities
- Collaborated with other agencies throughout the community to provide asthma education to families
- Member of Fight Asthma Milwaukee Allies
- Served on Fight Asthma Milwaukee Allies Care Coordination/Case Management Committee
Call Center Nurse
Children's Hospital of WI
05.2000 - 07.2004
- Completed accurate nursing assessments via telephone.
- Utilized nursing process to asses and determine plan based on protocols.
- Performed charge nurse duties, which included: staffing, delegation of vital functions of the call center, and answering service/physician update.
- Precepted and educated new hires, and staff continuing education.
- Conducted maintenance, upgrade, and testing of essential computer programs and functions
- Served on QA/QI Committee
- Participated in quality assurance audits by reviewing call transcripts and providing constructive feedback for continuous process improvement.
Pediatric Extended Care
Children's Hospital of WI
06.1997 - 05.2000
- Responsible for the care and parent education of chronically ill stable children with complex medical needs
Staff Nurse
Children's Hospital of WI
06.1993 - 06.1997
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Performed various nurse duties such as vitals, specimen collection, medication administration, and wound management.
- Provided education on disease and condition management to patients and families.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Coordinated care conferences for medically complex patients.
- Performed charge nurse duties such as nurse assignment and patient bed placements.
- Served on the Clinical Practice Committee and QA/QI Committee
Nurse Intern
Children's Hospital of WI
01.1992 - 06.1993
- Assisted in the assessment and care of patients on the medical, orthopedic, and rehabilitation unit
- Performed skills such as vitals, specimen collection, medication administration, and wound management under the supervision of a registered nurse.
- Provided patient education on disease management and technical skills.
Education
MBA - Business Administration And Healthcare Management
Western Governors University
Salt Lake City, UT12-2020
Bachelor of Science - Nursing
Carroll College-Columbia College of Nursing
Waukesha01.1993
Skills
- Budget management
- Data analytics
- Market analysis
- Performance benchmarking
- Operations management
- Team development
- Business planning
- Problem solving
- Collaboration skills
- People management
Nursing Leadership Award
In 2020, I was nominated and chosen to receive the Children's Wisconsin Nursing Leadership Award.
Timeline
Director of Urgent Care Services
Children's Wisconsin
01.2020 - Current
Urgent Care Manager
Children's Wisconsin
11.2015 - 01.2020
Asthma Program Coordinator
Children's Hospital of WI
03.2006 - 11.2015
Asthma Research Nurse
Medical College of WI
07.2004 - 02.2006
Call Center Nurse
Children's Hospital of WI
05.2000 - 07.2004
Pediatric Extended Care
Children's Hospital of WI
06.1997 - 05.2000
Staff Nurse
Children's Hospital of WI
06.1993 - 06.1997
Nurse Intern
Children's Hospital of WI
01.1992 - 06.1993
MBA - Business Administration And Healthcare Management
Western Governors University
Bachelor of Science - Nursing
Carroll College-Columbia College of Nursing
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