Results-driven healthcare executive with 19 years of experience, including 15 years in leadership roles across emergency, urgent care, and clinical operations. Proven ability to lead multi-site service lines and develop high-performing teams, enhancing operational efficiency and patient-centered care. Led initiatives that improve patient outcomes and safety measures while optimizing throughput and supporting sustainable growth.
Work History
Director, Emergency & Urgent Care Services
10 Years 10 Months
Memorial Health System | 10.2015 - Current
Provide strategic and operational leadership for six Emergency Departments, two Urgent Care Centers, and the health systems Transfer Center. Direct oversight of more than 200 clinical and support personnel serving communities across southeastern Ohio and surrounding regions. Directed safe, high-quality patient care, operational excellence, regulatory compliance, workforce development, and fiscal stewardship across multiple locations.
Lead system-wide Emergency and Urgent Care operations serving more than 85,800 annual patient visits (FY25).
Maintain exceptional Emergency Department performance with door-to-provider times consistently at or below 12 minutes, supporting timely patient evaluation and enhanced patient satisfaction.
Directed workforce planning, recruitment, retention, and professional development for a multidisciplinary team of over 200 employees, enhancing staff capabilities and team cohesion.
Establish performance metrics focused on patient outcomes, quality, safety, throughput, employee engagement, and operational efficiency.
Partner with executive leadership, physicians, ancillary departments, and community stakeholders to advance strategic organizational goals.
Lead regulatory readiness initiatives and ensure compliance with CMS, ODH, ACHC, OSHA, and other applicable regulatory standards.
Oversee disaster preparedness, emergency response planning, and mass casualty readiness efforts across multiple emergency care locations.
Successfully led operational planning, staffing, workflow development, and implementation efforts for the opening of the Athens Free-Standing Emergency Department in 2024, expanding access to emergency services within the region.
Serve as an operational leader on the development team for BOLT, Memorial Health System's internally developed electronic health record, representing Emergency Services workflows, documentation standards, patient tracking functionality, and clinical operations.
Directed Meditech optimization and Expanse implementation efforts, improving documentation efficiency, workflow integration, and clinical operations.
Advanced organization's Sexual Assault Forensic Examiner (SAFE) Program, enhancing patient advocacy and specialized forensic care while ensuring regulatory compliance.
Oversee emergency behavioral health patient care, including crisis stabilization, suicide risk management, psychiatric emergencies, involuntary holds, and coordination of inpatient behavioral health placement.
Clinical Nurse Manager
1 Year 3 Months
Memorial Health System | 07.2014 - 10.2015
Led operational startup and daily management of Memorial Health System's first Free-Standing Emergency Department, a strategic expansion designed to increase community access to emergency care services.
Assisted in the development of staffing models, workflows, policies, procedures, and operational standards for a new emergency care delivery model.
Developed staffing models, workflows, policies, procedures, and operational standards for a new emergency care delivery model.
Implemented workflow improvements that enhanced patient throughput and reduced wait times.
Implemented workflow improvements to enhance patient throughput and reduce wait times.
Collaborated with physicians, executive leadership, and ancillary departments to establish clinical and operational processes.
Collaborated with physicians, executive leadership, and ancillary departments to establish clinical and operational processes, ensuring effective service delivery.
Supported successful regulatory readiness activities and operational go-live efforts for the organization's first freestanding emergency facility.
Shift Coordinator, Emergency Department
2 Years 11 Months
Memorial Health System | 08.2011 - 07.2014
Coordinated staffing, patient flow, admissions, transfers, and resource utilization.
Coordinated staffing, patient flow, admissions, transfers, and resource utilization to optimize departmental efficiency.
Supported implementation of new policies, procedures, and staff education initiatives to enhance compliance and care quality.
Mentored new nurses and nursing students to facilitate skill development and ensure a smooth transition into practice.
Registered Nurse, Emergency Department
4 Years 1 Month
Memorial Health System | 07.2007 - 08.2011
Delivered emergency nursing care to pediatric, adult, and geriatric patients, ensuring timely and effective treatment.
Delivered emergency nursing care to pediatric, adult, and geriatric patient populations.
Collaborated with multidisciplinary teams to develop and implement individualized treatment plans.
Educated patients and families on care plans, facilitating safe transitions and enhancing understanding of health management.