Laurie Tate
Naperville,IL
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Verizon
10.2023 - Current
- Provide top-tier customer support by addressing inquiries and resolving issues
- Effectively manage customer accounts and handle billing concerns
- Upsell and cross-sell products and services to meet sales targets
Bartender
Palm Court
05.2022 - 10.2023
- Delivered excellent service while preparing and serving beverages
- Managed cash handling and balanced registers
- Built strong rapport with customers to ensure a positive experience
Insurance Agent
State Farm (Jennifer Burnidge)
01.2022 - 12.2022
- Assisted clients with insurance policy inquiries and provided personalized recommendations
- Processed policy applications and ensured compliance with regulations
- Maintained detailed records of client interactions and transactions
Customer Service Representative
T-Mobile
11.2015 - 02.2022
- Assisted customers with account management and technical support
- Successfully resolved complex issues, contributing to customer satisfaction
- Achieved and exceeded sales goals through strategic upselling and cross-selling
Education
Associates - Computer And Information Systems
Waubonsee Community College
Sugar Grove, ILSkills
- Customer Service
- Sales
- Problem Solving
- Communication
- Time Management
- Technical Support
- Cash Handling
- Property and Casualty License
- Microsoft Suite
- Computer Proficiency
- Report transcription
Hobbies and Interests
- Helping others and providing a stable and secure household for my children.
- Making a positive impact on my community.
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Verizon
10.2023 - Current
Bartender
Palm Court
05.2022 - 10.2023
Insurance Agent
State Farm (Jennifer Burnidge)
01.2022 - 12.2022
Customer Service Representative
T-Mobile
11.2015 - 02.2022
Associates - Computer And Information Systems
Waubonsee Community College
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