Laurie Trujillo
Sales Associate
Craig,CO
Summary
Dynamic sales professional with a proven track record at FM Lights & Sons, excelling in product sales and customer service. Skilled in assessing customer needs and implementing effective sales strategies, consistently achieving targets. Known for building strong relationships and enhancing customer satisfaction through exceptional service and support.
Overview
12
12
years of professional experience
Work History
Sales Associate
FM Lights & Sons
06.2024 - 02.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
Subway
07.2013 - 04.2017
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Not Apply - Computer And Information Sciences
Benedict College
Atchison, KSSkills
Product sales
Timeline
Sales Associate
FM Lights & Sons
06.2024 - 02.2025
Assistant Manager
Subway
07.2013 - 04.2017
Not Apply - Computer And Information Sciences
Benedict College
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